Customer Service

Job Ref: KP BBOB
Sector: Call Centre
Job Type: Temporary
Date Added: 02 July 2018
  • Edinburgh, City of Edinburgh, Scotland, Scotland
  • £10.07 per Hour
  • Blue Arrow Edinburgh
  • 0131 220 4121

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Are you working in Retail Customer Service or as a Telephone Operator with unsociable hours?

Tired of working nights and weekends?

Let us help you move into a career you love with great ongoing opportunities and benefits!
Monday-Friday (Rotational Shifts) between 8am-6pm. NO WEEKENDS!
(For telephone work?!?!... YES!)
Located at Orchard Brae-
Easy access to public transportation and close to Edinburgh City Centre

Stop experiencing the weekends through your friends' Instagram stories, and get out there and create your own memories! With a new career in the banking industry, you can not only get back your nights and weekends, but pay your bills and hopefully have a little change left in your pocket for fun outings with friends. 

Currently, we are recruiting Customer Service Representatives for an amazing opportunity within a Prominent Banking Group in Edinburgh. If you are experienced in the way of retail or telephone work, you would probably have what it takes to take on this new challenge.

Experience in the financial industry is not mandatory! Although, it could only work as an asset in your application, previous work in the bank is not a necessity. More than anything, our client is looking for amazing Customer Service Advisers who are keen to deliver the best possible service to their customers. 

Key Skills We Would Like Our Applicants to Have:

  • Good Communication- Written and Oral
  • Embrace 'in the moment' coaching to develop your skills and knowledge
  • Take ownership of all customer requests
  • Maintain Accuracy
  • Ability to make good decisions for customers using sound judgement- understanding customer, colleague and business impact
  • Understanding and Interpreting Data at a basic level
  • Flexible, Adaptable to Change and Willing to Embrace New Ideas

Day to Day Responsibilities:

  • Primarily a telephone position, you will be completing telephony, digital and admin-based tasks to service customer queries. 
  • Take ownership of customer problems solving them at first point of contact and escalating when required.
  • Build long-lasting professional relationships with our customers that will exceed their expectations
  • Deal with customer data ethically
  • Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues

Overall, if you're keen to get into what could be a lasting career in Customer Service and are determined to always put the customer first, this could be the opportunity for you!

If interested in this role, please attach a copy of your CV, highlighting any relevant experience that would reflect on your Customer Service, Telephone, or Banking Background, and expect a call from one of our dedicated Account Managers. We will walk you through the process of paperwork, security checks, and interview process to guarantee that you are fully prepared to enter your new career within this Banking Organization.
Blue Arrow
30/07/2018 09:00:00
GBP 10.07 10.07.