Business Banking Customer Service

Job Ref: KP 1414
Sector: Call Centre
Date Added: 14 February 2018
  • Edinburgh, City of Edinburgh, Scotland, Scotland
  • £9.72 per Hour
  • Jillian Curran
  • 0131 220 4121

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Are you looking for a new career within the corporate banking industry?

We are currently hiring Customer Service Advisers for a well-known banking group within Edinburgh.

£9.72 per hour

Monday to Friday 9:00am - 5:00pm

Job Details:

  • Telephony role with admin duties also


  • Taking new customers through applications for new business banking accounts.


  • Blended role as this process can be over the telephone or over the online digital platform.


  • Each application usually takes between 30-40 mins.


  • They will be asking complex questions
    i.e. general info and probing to find further.


  • Keying in information into systems


  • Moving information from one platform to another


  • Inbound calls and outbound calls to obtain more information from customer if needed


  • High level attention to detail


  • Process driven as well as customer service


  • High level customer service role within New Customer Support team


  • Taking inbound calls from new business banking customers


  • Taking information from the customer and ensuring it meets all required criteria (Anti Money Laundering etc)


  • Assisting customers from initial call through to setting up their account for them


  • Setting up their new business banking account/treasury account on the system


  • Assisting the customers with an enquiries and making follow up calls with the customers (there are no cold calls/sales calls)


  • Drafting/responding to customer emails


5 week training period with ongoing support, training and mentoring