Business Banking Customer Service

Job Ref: KP 1414
Sector: Call Centre
Date Added: 14 February 2018
  • Edinburgh, City of Edinburgh, Scotland, Scotland
  • £9.72 per Hour
  • Jillian Curran
  • 0131 220 4121

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Are you looking for a new career within the corporate banking industry?

We are currently hiring Customer Service Advisers for a well-known banking group within Edinburgh.

£9.72 per hour

Monday to Friday 9:00am - 5:00pm

Job Details:

  • Telephony role with admin duties also

  • Taking new customers through applications for new business banking accounts.

  • Blended role as this process can be over the telephone or over the online digital platform.

  • Each application usually takes between 30-40 mins.

  • They will be asking complex questions
    i.e. general info and probing to find further.

  • Keying in information into systems

  • Moving information from one platform to another

  • Inbound calls and outbound calls to obtain more information from customer if needed

  • High level attention to detail

  • Process driven as well as customer service

  • High level customer service role within New Customer Support team

  • Taking inbound calls from new business banking customers

  • Taking information from the customer and ensuring it meets all required criteria (Anti Money Laundering etc)

  • Assisting customers from initial call through to setting up their account for them

  • Setting up their new business banking account/treasury account on the system

  • Assisting the customers with an enquiries and making follow up calls with the customers (there are no cold calls/sales calls)

  • Drafting/responding to customer emails

5 week training period with ongoing support, training and mentoring