Part time Customer Service - Peterborough

Job Ref: KMPB3176
Sector: Call Centre
Date Added: 12 January 2018
  • Peterborough, Cambridgeshire, East Anglia, England
  • £8.95 per Hour
  • Blue Arrow Peterborough
  • 01733 342 766

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Part time Customer Service Assistant - Peterborough

Start - ASAP
Location - Peterborough
Hours - Part time Monday to Friday 1 week 9.30am to 14.30pm 1 week 17.00pm to 22.00pm
Salary - £8.95p/h / £11,644 p/a

My client in Peterborough is looking for someone on a temporary ongoing basis to cover maternity leave. You will be shadow trainingfor the first 4 weeks 9.30am to 14.30pm. You will then go onto the split weeks.

They are looking for someone with a strong administration/customer service background.
  • Being the first point of contact for customers. Answering calls in a polite, professional and timely manner
  • Processing all customer requests from various sources whether that be via phone, email, online portals or fax
  • Establish the type of call received and process accordingly
  • Log calls on internal systems ensuring accuracy which will include site details, machine information, details of the problem and other requirements that support excellent service delivery
  • Taking ownership of calls and ensuring that any escalations or complaints are handled in a quick and efficient manner ensuring the end result is delivered to the customer.
  • Consult with other departments as required in the process of logging a call to ensure accuracy and excellent service delivery
  • Updating customer portals as required in line with agreed customer specific requirements to support
  • Review technician standby rota for evening and weekend handovers
  • Undertake any other duties as appropriate within your competence, as required by your line manager

Please be advised if you do not have the relevant experience you may not be contacted regarding the vacancy.

Please apply to be considered for the role.