Customer service

Job Ref: KF080219LT
Sector: Call Centre
Job Type: Temporary
Date Added: 08 February 2019
  • Burton upon Trent, Staffordshire, West Midlands, England de14 2ws
  • £7.87 per Hour
  • Blue Arrow Burton
  • 01283 537660
Blue Arrow

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We are looking for 5 people with customer service experience to join one of our clients. 

About the role: 

  • To deliver a high quality, customer focused service regarding the delivery of patients' medications and associated supplies & services, and doing so in line with agreed regulations, protocols and targets.
  • To make outgoing calls to confirm order details and dates with patients or referring units.
  • To deal with queries or questions arising from incoming calls, emails etc in regards to processing of patient orders.
  • To ensure all patient notes and activities are accurately recorded on relevant I.T. system (i.e. Customer Relationship Management Database (CRM) and in compliance with Data Protection requirements and other applicable regulations
  • To act as a point of contact for queries from hospitals, consultants, nurses and where relevant specialist centres.

Candidates should:

  •  Strong organisational skills.
  • Detail conscious and passionate about delivering work to agreed quality standards.
  • Excellent verbal and written communication skills.
  • Team players than works co-operatively with colleagues and aligns work effectively with others departments.
  •  Copes well with pressure and enjoys working in a fast paced environment.
  • Problem solving skills.

Previous experience of a customer service role, either phone, face to face or email / mail based. A good, relevant educational background can be considered as an alternative for those who have recently left education.

if you are interested in this role click apply or call 01283 537660 and ask for Leane
Blue Arrow
08/03/2019 09:00:00
GBP 7.87 7.87.