Resident Liaison Officer

Job Ref: JO-2208-34472_1659431520
Sector: Office
Job Type: Permanent
Date Added: 02 August 2022
  • Maidstone, Kent Maidstone Kent South East ME157NR
  • Blue Arrow
Blue Arrow https://www.bluearrow.co.uk https://www.bluearrow.co.uk/-/media/bluearrow/logos/ba-logo-h70/ba-logo-h67.png

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Resident Liaison Officer
Salary- £25,000- £30,000
Location- Maidstone, ME15
Hours- Monday - Friday 8am- 5pm
Blue Arrow are excited to be working with a successful construction company to support them with the recruitment of a Resident Liaison Officer who will be based at their Maidstone Office. The candidate will be the single point of contact for residents by delivering the best operational service whilst their homes are being improved and maintained. The resident's full involvement in the decision-making process is key and as the RLO you will ensure the resident is engaged and able to make informed decisions during the process.
Responsibilities-
* To contact/meet residents prior to works being carried out to ensure that they are fully aware of the works being carried out and timescales involved in completing the works
* Manage appointments, generate, and distribute letters and attend surveys
* Compile resident and household profiles of specific works to be carried out with minimal disruption
* Maintain the highest levels of Customer Care with residents whose homes are due to have work carried out, being their first point of contact
* Regularly liaise with site teams to keep residents informed of progress and any relevant updates
* Investigate and resolve any complaints quickly
* Attend monthly contract meetings and support associated reporting requirements
Knowledge and Experience-
* Demonstrate knowledge of delivering high levels of Customer Service and Customer Satisfaction
* Social Housing working experience, contractor, or client employment
* Understanding and experience in the delivery of the RLO role and activities

02/09/2022 09:12:00
GBP 25000.00 25000.00

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