Customer Service Advisor - Belfast - Home Working


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Position: Customer Service Advisor
Location: Belfast - Home Based - Must have internet connection (equipment is supplied)
Salary: £10.73 per hour
Full Time 37.5 hours Monday to Friday 9-5pm
*No Shift work or weekends*
How to apply:
Press apply now to upload your CV! - Registration takes 9 minutes
You will be called back by one of our dedicated Recruitment team, who will discuss the next stage
Do you want to work for a company who offers progression, first class training and lifelong career opportunities? Then look no further
Blue Arrow are working in partnership with BT and NI Direct and we are currently looking to recruit temporary workers into ongoing assignments with the potential of temp to perm should you meet the requirements.
You will be the first point of contact for The Northern Ireland Civil Service assisting with a variety of different enquiries spanning across many departments. Weather you are giving advice through structured FAQs,, taking payments for services or logging incidents, your first class customer service and attention to detail will guide citizens through a great customer journey.
Communicate in a clear and concise manner over the phone
Capability and maturity to manage challenging situations
Able to think quickly and stay calm in stressful situations
Motivated to help and support the public
Driving superior customer experience seeking first contact resolution where possible, managing customer interactions in a friendly, empathetic, efficient manner
All training is provided upon starting your new role for one week
Regular coaching and ongoing support
Training updates monthly when applicable
Online training platforms available to help you control your career and what route your career takes.
Working for the UK's most exciting telecommunications company
Temp to Perm opportunity
Promotion into Team leader roles.
Excellent career progression available
Full paid training
Overtime opportunities
Instant access to Blue Arrow training portal
Pension scheme
Ongoing Coaching and in role training
28 days paid holiday
Application requirements:
Proof of Right to work - Passport, Share Code or Birth Certificate
Proof of Address dated in last 3 month - Utility Bill
Proof of National Insurance - NI Card, payslip or P60/P45
2 Years referencing details (Blue Arrow will apply for these)
DBS (processed by Blue Arrow- External DBS not accepted)

29/08/2022 13:01:59
GBP 10.73 10.73

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