Customer Accounts and Operations Officer (Sales Administrator)

Job Profile - Customer Accounts and Operations Officer (Sales Administrator)

Contract Type- Permanent

Location- High Wycombe

Salary - 24k

Job Description:

We are recruiting for an exciting customer accounts and operations officer to join our client's team based in High Wycombe. This is an exciting opportunity to gain experience within sales administration. Great training will be provided. You must be a team player and motivated individual to join their workforce.

The responsibilities:

Daily

• Liaising with 3PL and sending daily customer order dispatch files
• Coordinating between sub-contracted engineers and key customers to ensure efficient progress of customer projects
• Receiving and processing the sub-contracted engineers' invoices and invoicing the customers
• Receiving and processing customer purchase orders and Issuing quotes
• Verifying orders, including customers' information, payment details and proof of deliveries
• Operations system housekeeping, maintaining, and updating sales and customer records.
• Contacting customers by phone or email to assist with resolution of queries
• Supporting sales team and finance accounts with standard queries
• Preparing export documents for EU and international customers

Monthly

• Liaising internally to ensure all key customers' compliance documents are up to date
• Assisting finance with month-end tasks
• Reconciliation & entering of company credit card expenses

As and when required

• Ad-hoc tasks, such as documents scanning and filing, samples & small orders dispatch etc.
• Providing holiday cover and support the other team members with administrative tasks

Benefits

• 25 days holiday plus BHs with an additional day at 5, 10, 15 years
• Auto enrol pension
• Life Assurance x 2
• Private Healthcare after 1 years' service
• Employee Assistance Programme
• Free parking
• Hybrid working model
• 5 hours per week, Mon - Fri, 9-5pm with a 30-min unpaid lunch break
• Annual salary review (discretionary)

If you are interested, please contact Blue arrow High Wycombe on 01494474000