Inbound Advisor - Belfast

Job Ref: JO-2207-34162_1658761945
Sector: Office
Job Type: Permanent
Date Added: 25 July 2022
  • Belfast, County Antrim BT2 7AD Belfast County Antrim Northern Ireland BT2 7AD
  • Blue Arroww
Blue Arrow https://www.bluearrow.co.uk https://www.bluearrow.co.uk/-/media/bluearrow/logos/ba-logo-h70/ba-logo-h67.png

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Blue Arrow is recruiting for a Inbound Adviser role in Belfast.
JOB TITLE Inbound Advisor (x10)
JOB LOCATION
Hybrid Role - 1 day a week in the office for now but candidates must be willing to go up to 3 days a week
SECURITY CLEARANCE LEVEL REQUIRED BPSS
W1 - 8.00am to 4.30pm
W2 - 9.30am to 6.00pm
W3 - 10.00am to 6.30pm
Department is usually open 8am to 8pm Monday to Friday and this later shift (11.30am to 8.00pm) may be reintroduced again in the future.
PAY RATE £10.45 per hour PAYE plus uncapped monthly commission
What is the Role?
We're focused on being an outstanding place to work. This enables our staff to deliver great service to our customers, who are our top priority. Due to continued growth, we're currently recruiting for enthusiastic Inbound Advisors to join our Home Energy team. Our contact centre is open from 08:00 - 20:00, Monday to Friday, so there's no weekend work at all!
Our blended model of working from home with limited in-office time provides our colleagues with the flexibility and support to succeed in and enjoy this role. You'll be in a vibrant working atmosphere with friendly colleagues and caring, helpful leadership to support you in your development.
Additionally, our modern office in Belfast city centre is close to shops, restaurants, and a major public transport hub.
As part of our Home Energy team, you'll work on a range of different campaigns to help domestic energy customers switch to and stay with us. In this role you will:
- Answer service only inbound customer calls
- Help customers through the energy switching process and help to retain existing customers
- Meet KPI objectives which include switching and retentions as well as other operational targets such as system input and reporting
- Support our client's ambition to provide customers with a warm, friendly and supportive experience that meets all regulatory guidelines and internal compliance procedures
- Understand our competitors pricing and activity, share market and competitor learnings with your team so that we are constantly learning and improving the experience for our customers
What do I need?
To be considered for this role, we would love you to have:
- A committed and friendly nature - keen to learn and work in a competitive, supportive and fun environment
- The ability to work independently, with initiative, delivering against assigned objectives
- Strong interpersonal and communication skills - enjoy working in a great team and helping customers understand the benefits of our client.
- The ability to work on computer systems in a process-driven environment
Please apply online now email your CV

25/08/2022 15:12:25
GBP 10.45 10.45

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