We are looking for Service Desk Customer Service Analyst to join a team in Newtownabbey The role is Monday to Friday between 8am and 5pm,...
Blue Arrow are looking for a Service Desk Analyst to join a team in Newtownabbey . The role is Monday to Friday between 8am and 5pm, paying £9.90 per hour. The role is office based to start with during training- minimum 4 weeks and then goes to hybrid working.
Please note you must live within short travel distance of the site as you will need to work initially onsite and may be required to attend training or be prepared to work onsite at request
You will be taking calls from primary and secondary schools managing the avalanche of enquiries, and will be large call volumes incoming across the team at around 1000 incoming per day. The technical side can be trained of the role fully, but this is very basic IT support role and is almost more customer service. The Service Desk Analyst will provide ticket logging, technical support and ticket resolution to a range of internal and external customers.
The role involves ticket logging, processing, fault resolution, remote support and full responsibility for handling, escalations, follow up and customer service.
We are looking for people with good strong customer service skills, good phone manner end enjoys being on the phones. It would be a bonus if the candidate happened to have an interest in IT or perhaps studied IT at school/college/uni. Can come from any background within customer service.
If you are interested in this position, please click apply via the relevant link - or contact Paul Gourley in Blue Arrow on 02890 315005 or
We look forward to hearing from you