ROLE: Business Customer Service Representative
LOCATION: Hybrid working, Greenock
PAY RATE: £20,500 Per Annum + Quarterly Bonus (T&Cs apply)
HOURS: 37.5 hours, Full Time 5 days
SHIFT PATTERN: Monday to Friday, 08.00am-18.00pm
**REGISTRATION TAKES ONLY 9 MINUTES**
A fantastic opportunity has become available within one of the UKs top service providers, EE. Do you have the ability to deliver excellent customer service through multiple platforms with our business customers?
Are you proactive in your customer support and queries? Is customer satisfaction and professionalism at the top of your list?
Then we have the perfect opportunity for you, where personal development is at the forefront of our minds. This opportunity will allow you to interact with your customers via the phone, face to face or via email, supporting your customers queries and solving their problems. The ability to engage with colleagues and management, focusing on improving internal processes and building relationships.
* Knowledge of EE products, services, tariffs, processes, and business rules
* Computer literacy and previous use of contact centre technology
* Excellent communication skills
* Specialist knowledge in specific areas such as technical, billing, contract, processes preferred.
* Negotiations skills for dispute resolution
NICE TO HAVE HOWEVER NOT ESSENTIAL
* Experience within business customer operations.
* Experience of customer service in a B2B contact centre environment
* A good understanding of the enabling infrastructure (systems, people and processes) essential to business customer operations.
REWARDS & BENEFITS
* Competitive pay rates/Pay progression - TBC per hour
* Full Paid Training
* Ongoing coaching and in role training
* Instant access to Blue Arrow training portal
* Auto enrolment in pension scheme
* 28 days paid holiday
* Proof of Right to work - Passport, Share Code or Birth Certificate
* Proof of Address dated in last 3 months - Utility Bill, Bank Statement
* Proof of National Insurance - NI Card, payslip or P60/P45
* 2 years referencing details (Blue Arrow will apply for these)
* DBS (processed by Blue Arrow - External not accepted)
So, if you're looking for exciting and fast paced Customer Service role, at one of the UK's largest and trusted household names, then apply today!