Customer Service Advisor (Planning) - Part Time


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Blue Arrow Derby are proud to be working in partnership with UK's leading manufacturers of boilers, heat pumps & heating systems and they are looking to recruit a Customer Service Advisor- Workload and Planning to join their expanding team on a part-time permanent basis.

Hours: Mon - Sun (working 21.5 standard per week) Hours of work will between 7.30am - 7pm (Monday to Friday), 8am - 3pm (Saturdays) and 8am -12pm (Sundays).

You will be required to work 1 in 3 Saturdays and 1 in 5 Sundays, and rotas are advised 5 weeks advance.

Please note this role will be based on site.

Salary: £20,508 pro rota

Duties will include:

  • Provide interface support between Field and Office ensuring all queries and customer interactions are managed efficiently and effectively, in line with the client's Service Processes.
  • Liaising with field service engineers, sub-contractors, and field management to ensure scheduled compliance.
  • Utilising an Automated Scheduling platform to balance engineer workload against resource capacity.
  • Overseeing and optimising planned workload to ensure maximum efficiency is achieved.
  • Promote maximum diary capabilities by applying a pro- active approach to Diary management.
  • Ordering parts to complete a repair following a Spare's ordering process.

About You:

  • Understanding of an Automatic Scheduling Platform
  • Must be computer literate with the ability and skill of understanding and analysing reports.
  • Demonstrate the ability of using Web based programmes and Excel.
  • Highly approachable with good interpersonal/soft skills.
  • Time manage and prioritise workload, in a timely and effective manner.
  • Good communication skills and the ability to multitask.
  • Good organisational skills and motivational to work alone as part of a team.
  • The confidence to challenge the status quo.

Why should you apply?

You would be working for one of the best employers in the area awarded with Gold Investors in People! It is a global heating company based in Belper with great values and ethics. You can enjoy not only family friendly atmosphere and stability but also feel safe with all measures put in place due to Covid19.

  • Competitive bonus structure
  • Subsidised private healthcare
  • Flu vaccinations
  • Eye tests
  • Bike to work scheme
  • Free on-site parking
  • Electric charging stations for cars
  • Subsidised restaurant
  • Extensive training for all employees
  • Company discounts
  • Discounts on several online portal (technology, travel, local attractions)
  • Summer festivals and Christmas parties
  • International development programmes
  • Generous pension scheme
  • Wellbeing programme
  • 33 days of holidays
  • Uniform (role dependant)
  • Monthly paid performance bonus

The Commute

Our client is based in Belper, so if you have access to your own car and live in surrounding areas, great! If you are limited to public transport, there are bus stops a short walk from the site (just over 30 minutes if you are traveling from Ripley or Derby city centre), bus stop is located just outside the building, free parking available too.

The Next Stage

If you are interested in the above role and feel you can meet the above requirements - we would love to hear from you as soon as possible. We please ask all applications are made via the click apply button, and we will aim to process your application as quickly and as efficiently as possible.

18/07/2022 10:24:21
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