Customer Service Advisor

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Blue Arrow are working in partnership with a business in Belper to find passionate customer service advisors. Do you have experience providing service over the phone and have computer skills? Can you maintain a professional demeanour while delivering amazing customer service? Are you patient and love helping people? Do you thrive in a fast-paced environment?
If the above applies to you, we have a Customer Service Advisor role starting soon. This role would be full time, working a rota of shifts for 39.5 hours a week with a full training program provided. This is a permanent position for successful candidates.
About your Role
This position is working for global heating company based in Belper. You would have a friendly working environment and the position is stable. This is a well-respected company with great values. The successful candidate will have prior experience providing excellent service in a fast-paced and demanding environment and providing customer service over the phone. You would work closely with customers to arrange services, answer questions, and provide support, while carefully documenting requirements on their file.
Pay Rate
£10.28 per hour for 39.5 hours per week with a monthly bonus scheme
Hours
Your shifts would be scheduled between 07:30 and 19:00 Monday to Friday, 08:00 to 15:00 on Saturdays and 08:00 to 12:00 on Sundays. Rota provided for 5 weeks in advance and normally have you working one Saturday in four and one Sunday in eight - subject to change due to business requirements.
Duties
* Provide service over the telephone and email - maintain customer account records
* Deliver a professional, effortless service experience to all customers
* Deal patiently and swiftly with any customer queries and/or complaints
* Check engineer schedules and arrange a visit using the Salesforce platform
* Manage a high volume of calls in a fast-paced environment
How to get there?
This location would suit anyone with their own transport in Belper, Derby or the surrounding areas. A bus stop is located just outside the building so you can easily access the client with public transport (just over 30 minutes if you are traveling from Ripley or Derby city centre). Free parking is also available on-site.
Benefits
* Monthly paid performance bonus
* 33 days of holidays
* Free on-site parking
* Uniform
We are looking for a candidate to start ASAP so please reach out to Blue Arrow today! We look forward to hearing from you.

16/07/2022 14:50:59
GBP 20508.00 20508.00
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