Customer Service Advisor

Job Ref: JO-2206-32317_1658845208
Sector: Office
Job Type: Temporary
Date Added: 26 July 2022
  • Newtownabbey, County Antrim BT36 Newtownabbey County Antrim Northern Ireland BT36 7LQ
  • Blue Arrow
Blue Arrow


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Position: Customer Service Advisor
Location: Newtownabbey, BT36 7LQ
Salary: Salary: £9.90ph
Hours: Full Time, 37.5 hours per week, Monday to Friday
Shifts: 08:00 - 17:00
Type: Temporary
We are currently looking for Customer Service Advisors to work for our client in Newtownabbey and whilst the role is advertised on a temporary basis, applicants can apply for any permanent vacancies that become available.
As a Service Desk Analyst you will provide ticket logging, technical support and ticket resolution to a range of external customers within the education sector. The role offers a four week training program to ensure you are knowledgeable and confident to support customers.
Main Responsibilities may include:
* First point of contact for Capita Customers
* Provide 1st Line diagnosis and resolution
* Maintain a high level of 1st time fix rates
* Logging incidents and service requests from customers received via telephone, email and customer portal and process accordingly
* Avoid service level breaches of tickets
* To provide an excellent customer service and value to end users
* Escalation of tickets to resolver groups when required
* Ensure customers are kept updated on progress of tickets
* Prioritisation and management of workload and tasks, working within contractual Service Level Agreements
* Work in accordance to company policies, procedures and standards
* Maintain awareness of current appropriate technologies used by customers
* Update and share knowledge gained
Required knowledge and experience:
* Excellent verbal and written communication
* Excellent attention to detail
* Knowledge of Windows Server and Desktop operating systems
* Support of desktop applications including MS Office suite
All successful applicants will be subject to vetting checks.
Please ensure a prompt application for consideration along with an updated CV.

26/08/2022 14:20:08
GBP 9.90 9.90

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