Blue Arrow Derby is proud to be working in partnership with a leading Healthcare provider, and we are currently looking to recruit several NHS 111...
Blue Arrow Derby is proud to be working in partnership with a leading Healthcare provider, and we are currently looking to recruit several NHS 111 Health Advisors / Call Handlers to join their expanding team based at their Derby site.
There are both full-time and part-time positions are available. Please note this role will be based on site and is not a remote position.
Training will be full-time (even if applying for the part-time or weekend role) for 6 weeks at the Derby site and will be over weekdays and weekends.
The Hours and available shift patterns: (All Rota's are advised 4 weeks in advance)
* 4 on 4 off: 36.75 hrs, 31.5 hrs, 26.25 hrs, and 21 hrs between the hours of 12:00-24:00.
* Part time: 20 hrs between the hours of 14.00-0.00.
24 hrs per week between the hours of 13.00-2.00.
* Evenings: 30, 25, 24, 20 hours between the hours of 17:00 - 23:00
* Full time: Average 37.5 hrs between
* SPLIT shifts: 15 hours,18 hours & 22.5 hours: between the hours of 07:00am and 22:00pm, Monday to Sunday. 32 hours: between the hours of 09:00- 14:00 and 17:00-22:00. 37.5 hours between the hours of 06:00- 12:00 and 16:00 22:00.
* Weekends: 15 and 16 hours between 06:00 and 24:00
Salary & Pay Rates - up to £22,035 (shift dependant)
* Training and Weekdays - £9.50 p/h
* Evenings - £10.68 p/h
* Weekends - £11.76 p /h
We encourage all applicants to initially apply online first, so we can process your application as quickly and as efficiently as possible. Please also note a further application form will be required to be completed after applying.
About the Role
As a Health Advisor for the NHS 111 Service, you will be working as a key member of the team in a busy fast-paced environment. You will be providing call handling for patients requiring urgent medical assistance ensuring the appropriate response is given based on the patient's symptoms/needs.
* Significant recent experience (within the last year) of working within customer service or with the general public is essential
* At least 2 years solid previous and recent customer service experience is essential
* Experience of handling face-to-face and/or telephone enquires
* Excellent IT / computer skills
* Excellent telephone manner
* Ability to be proactive and have good use of initiative
* Demonstrate at least 3 years previous experience in a care, customer service or call centre environment
* Possess excellent communication skills
* Organised and reliable
* Work quickly and accurately under pressure
Duties will include:
* Taking and dealing with a high number of telephone calls from members of the public
* Communicating with a wide range of people including patients, relatives and representatives, colleagues, appropriate staff in local primary and secondary care services, social services, ambulance services and out of hours and other related services within the local health economy.
* Delivering excellent customer service
* Dealing with a range of patients medical queries including urgent medical assistance
* Logging calls and updating information in the system in a timely and efficient manner using the in-house NHS Pathways software
* Escalate patient calls to a Clinical Advisor where appropriate
* Dispatch an ambulance in the case of an emergency or refer onto, or provide, information about other available services.
Why should you apply?
Do you want to work in a challenging yet rewarding role that would be making a huge different to people's lives daily? If so this is a great opportunity to join a fantastic organisation, where many opportunities including career progression and benefits are available.
* On-site parking available (subject to availability)
* On-site canteen and other facilities available
* Competitive Salary
* Generous holiday entitlement
* NHS Pension Scheme
* Westfield Health Scheme
* Advantage of registration with NHS discounts
* Being part of a supportive & innovative team with scope for progression
* Learn new skills and receive feedback on your performance.
Assessment & Interview Process
The interview process will include of a successful agency registration, and a two stage interview - literacy and listening assessment, and a final interview including telephone based scenario questions. Assessments are every week at 10:00am, and are around 1 hour long - these will be based remotely so you must have access to a computer or laptop for this, and be available for one of these slots.
If you have been successful compliance checks (including 2 years referencing), an Enhanced DBS checks (Child and Adult Workforce) and Medical Assessments will then be conducted. Please note this stage can take up to 6 weeks to be completed and you are not able to start until they have been. Once the above has been successful, you must be available for 6 weeks full-time to complete the required training at Derby.
If you are unable to commit to any of the above application stage, unfortunately your application will be unsuccessful.
The Derby site is in Pride Park, so near Derby City Centre, this location would suit anyone with their own transport in Derby or the surrounding areas. The site is also easily commutable to via bus services, as there are bus stops a short walk from the site, and a 5-minute walk from Derby train station.
The Next Stage
If you are interested in the above role, and feel you can meet the above requirements - we would love to hear from you as soon as possible. We please ask all applications are made via the click apply button.