Client Relationship Officer

Job Ref: JO-2206-32009_1655285168
Sector: Office
Job Type: Permanent
Date Added: 15 June 2022
  • Wakefield, West Yorkshire Wakefield West Yorkshire Midlands WF4 3FU
  • Blue Arrow
Blue Arrow


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We are currently recruiting for an expanding organisation that is seeing exceptional growth and now requires an additional Client Relationship Officer to join the team.
This is an excellent opportunity for someone wanting to progress their career with a company that provides excellent training and promotes from within.
Role Requirements:
-Be the first point of contact for your clients re. software issues and operational support
-Follow up clients that are not engaging with the system or have chosen not to proceed with a further licence period.
-Maintain a retention log showing your engagement and follow up with you customer base.
-Triage low usage/complaints/user niggles. Investigate and resolve to ensure you exceed customers' expectations.
-Log bugs and issues on DevOpps whilst providing regular updates to clients on the progress of investigation.
-Call/Email/Conference Video Call/Visit high value clients to retrain / refresh them on all of the benefits of using the system, where possible ensuring all customers move onto the employee portal.
-Provide refresher training to new users of the SAM system as required in your customer base.
-Managing set-up /integration supported by the Helpdesk / Trainer team.
-Supporting with training of Helpdesk employees.
-Assisting Helpdesk / Sales with all existing client calls.
-Supporting with the development of technical briefings / scripts for training videos / newsletters and sharing these with your customer base.
-Supporting at webinars / roadshows as required.
-Upselling services to your customer base (eg. SAMpeople, OH, training, HR services, MIS link).
-Carrying out regular touch points with your customers as directed in the touchpoint programme.
-Hold regular meetings with line manager and other managers to discuss trends and new ideas to resolve issues.
-Additional benefits: free parking, BUPA Cash Plan (on completion of probation), Employee Assistance Programme (EAP)

16/07/2022 09:26:08
GBP 25000.00 25000.00

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