Claims Handler - Tunbridge Wells, Kent

Job Ref: JO-2205-31534_1655295455
Sector: Retail
Job Type: Temporary
Date Added: 15 June 2022
  • Cheadle, Greater Manchester SK8 2DY Cheadle Greater Manchester North West SK8 2DY
  • Blue Arroww
Blue Arrow


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Blue Arrow is currently recruiting for 20 positions for a Claims Handler in Tunbridge Wells .
Job Title: Customer Care Unit Claims Handler
Location: Hybrid, , Home/Office Based, Head office in Tunbridge Wells, Kent
Salary: £20,100
Hours: 37.5 hours per week, between 8 am - 6.00 pm Monday to Saturday, weekend work rotational shift pattern
This is the job:
You will be part of our Customer Care Unit within the Engineering Department and be committed to providing our customers with a world-class claims service by ensuring that their vehicle repair journey is proactively managed to the point of invoice from the repairer, whilst also proactively managing claim cost control.
What will I be doing?:
You'll be working within our Customer Care Unit dealing with inbound calls from customers and suppliers relating to repairs, hire and total loss. You will also be responsible for a portfolio of claims in which you will need to proactively manage our customers repair journey by liaising with our network of approved repairers, hire providers and other suppliers. You will be responsible for arranging booking in dates, collection of the vehicle, replacement vehicle provision and ensuring each claim is proactively and financially managed whilst keeping our customer updated.
You will maintain expectations and provide outstanding customer service with an effortless journey until their repair is complete. You will also be required to ensure that the customers mobility status is kept up to date and process the hire invoice payment on completion.
What do I need?:
You'll already have worked in customer facing role previously and as a confident communicator, written and verbal, you'll be able to handle calls from customers and suppliers effectively.
If you are interested in flexible work and feel that you meet the above criteria then please apply online today or contact Monika Spychaj on 020 3096 4493 / for further details.

16/07/2022 12:17:35
GBP 10.31 10.31

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