Sales Associates x 5 Property Conveyancing Services
Permanent £23000 p/a
Location: Manchester City Centre.
Working Days: Mon - Fri
Working Hours 09:00 - 17:30
Organisation Purpose: We bring people and property together
Our Vision: Our people to love working with us, our colleagues to love recommending us and our customers to love using us.
Personal: We are a people business. We treat everyone with respect. We care about our customers and about each other. We work hard as a team and have fun when we can.
Responsible: We always try to do the right thing. We listen and we take time to understand. We always tell the truth, even if it's bad news. We take responsibility for our actions. When things go well, we celebrate our success. When we get it wrong, we say so and learn from our mistakes.
Straightforward: We keep it simple. We deal with complicated things so our customers don't have to.
Passionate: We love working with property. We work hard, because what we do really matters.
As the Sales Associate you will manage and organise your own workloads and drive your own sales performance. You need to be highly organised, able to multi-task and communicates well at every level.
The main responsibilities of the Sales Associate will be to contact potential customers who have made an enquiry so no cold calling to discuss the benefits of having a home Buyers report, helping the customer make an informed choice about which Home Survey would suit their needs.
You will utlise your skills to ensure that the customer understand how are protects will help protect them, deliver outstanding service while meting Key KPI's.
Examples of what you will be doing:
Contacting potential or existing group customers to inform them about a product or service using scripts to ensure compliance
Answering questions about products or the company
Asking questions to understand customer requirements and close sales
Enter and update customer information in the database
Process sales in an accurate manner
Go the extra mile to meet sales quota and facilitate future sales
Keep records of calls and sales
Delivering key KPIs daily, weekly and monthly targets are met
Ensure customer service levels are maintained through monitoring and reviews.
Dealing with escalations
Examples of how you will do your job:
You will bring all aspects of our values to life: Personal, Responsible, Straightforward and Passionate:
Responsible - you will work by example in putting the customer at the heart of all people approaches and services; demonstrating a strong sense of ethics in 'doing the right thing'
Straightforward - your communication uses everyday language that takes the complex and makes it easier and relevant for our people to understand
Passionate and relentless - you'll achieve yours, colleagues, and the businesses ambitions, in a multitude of ways and overcoming setbacks along the way. You will inspire your peers and colleagues to do the same, keeping them focussed and enthused, and celebrating successes as they arrive
Personal and authentic - you will create your own personal brand, being approachable to our people and Leaders, with a strong sense of humility
Infectious Energy -the way you go about carrying out your role, with passion, energy, and determination to make a difference, will inspire others. The little bit of difference that you make to colleagues each day will be bring a massive difference to whole business
Examples of how you will know you are doing a great job:
Achieving key income targets
achieving conversion rates month on month
Ensure all service levels are met and exceeded at all times - SLA's will be set and agreed monthly
Manage compliance and risk whilst delivering excellent service and exceeding sales targets
Experience you have that will set you up for success:
Experience in results driven environment
Excellent communication and interpersonal skills
Cool-tempered and able to handle rejection
Attention to detail
Be calm under pressure
Punctual and reliable
Strong team player
Positive can do attitude
Ability to work on own initiative
Other helpful things to know:
This role will be based in Manchester