Customer Relations Officer - Stage 2 Reviewers

Job Ref: JO-2205-30923_1652261939
Sector: Office
Job Type: Permanent
Date Added: 11 May 2022
  • Sidcup, Kent Sidcup Kent South East DA15 7AA
  • Blue Arrow
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Customer Relations Officer Stage 2 Reviewers - Fixed Term Contract - Sidcup - £28,553pa -
Job Role:
This role will see you balance much of your time speaking with customers over the phone to understand why they have requested their complaint to be escalated. You will conduct thorough and completely impartial investigations of each case and produce excellent written outcomes for the escalated cases.

To be successful in this role, you will need to be caring, understanding, empathetic and be able to produce letters to a very high standard including a full review of your investigation. Proving the customer with an outcome that either closes the complaint and refers them to the Housing Ombudsman Service alternatively referring the customer back to the original business area with further actions to be progressed including a contact and form of timeline for events to progress.

You must have a confident approach in reviewing escalated cases as you will need to challenge decisions that may have already been agreed from other business areas therefore it is essential you have excellent and effective communication skills.
If you are interested in this role and have the experience required, please apply now or call Sharen Cheema 0208 297 8187

11/06/2022 09:38:59
GBP 28553.00 28553.00

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