Access Control Officer

Blue Arrow are currently recruiting for a number of Access and Control Officers for our client based near the city centre of Edinburgh. The role will see the successful candidates acting as first point of contact welcoming visitors into the organisation. You will be responsible for delivering a high standard of security across the estate, ensuring the safety and security of all staff on site. Working on a shift rotation of 4 days on, 4 days off across 12 hour shifts.

• Taking immediate action to address a security breach by confidently articulating the risk that the breach has caused and advising on required future action by either the passholder or the visitor. Reporting the action you have taken to address the breach to the Duty Manager.

• Assisting the Team Manager with any investigations into security incidents, breaches or complaints, supporting action plans to address the issues identified and working collaboratively with colleagues to implement the recommendations.

• Supporting the Head of Security in building security awareness across the organisation by actively promoting the SPCB's security policies and procedures when engaging with passholders and visitors.

• Having an awareness of emerging security threats and the ability to recognise behaviours that may be a cause for concern. Reporting these behaviours immediately.

• Accurately compiling reports of incidents or security 'near misses' by logging events on electronic systems.

• Ensuring your personal performance meets the standards set out in the Standard Operating Procedures as well as taking ownership for your continued professional development by actively seeking out opportunities to enhance your professional security knowledge.

Excellence

Taking care to enhance our reputation in everything we do. Using our skills and resources efficiently and effectively to deliver high-quality sustainable results.

Your main responsibilities will involve:

Welcoming visitors to the organisation in a professional and respectful manner, in line with the performance expectations set out in the Standard Operating Procedures, and confidently and consistently applying the Visitor Code of Conduct in managing any access issues.

• Providing a reassuring, confident and competent first point of contact to members of the public. Taking ownership of issues and complaints and managing them to a resolution in line with the company procedures.

• Working collaboratively with Monitoring Suite operators and other team members to effectively respond to reports of hostile reconnaissance or to respond to intruder, perimeter and fire alarms.

• Conducting regular internal security patrols of the building and security searches of both the building and vehicles, highlighting any issues including security 'near misses' to the Duty Manager whilst taking ownership of addressing any issues that have been identified.

• Taking personal responsibility for the effective daily delivery of the security operation across the estate by ensuring that the photographic ID system is followed, managing the issue of ID passes to visitors and external contractors out-of-hours, effectively screening mail and parcels and handling lost and found property.

• Responding dynamically and effectively to emerging security incidents, ensuring that all evacuation procedures are applied and that passholders and visitors are effectively supported in leaving the building.

• Confidently and professionally approaching, engaging and, if appropriate, challenging protestors, intruders or those seeking to inappropriately access the grounds.

• Proactively refer to and review: the organisations security policies; the Security Office's Standard Operating Procedures; the Business Bulletin; the Corporate Bulletin; incident and 'near miss' reports; and team briefings. Familiarising yourself with any changes in order to suggest amendments to improve or enhance your level of service.

• Establish and maintain a high level of Members recognition. Engaging confidently and respectfully whilst understanding the unique needs of Members.

• Maintaining a personal development plan to build security experience, have a knowledge of evolving security threats and increase understanding of the wider organisation

And in delivering these you will have:

• An ability to remain calm and clearheaded under pressure, able to recall your experience and training to manage fast-moving events.
• Strong oral communications, allowing you to confidently convey important information clearly and concisely in potentially difficult or stressful situations.

Inclusiveness

Understanding the big picture and seeking out alternative perspectives. Every colleague feels they can make a valued contribution and deliver their best work.

Your main responsibilities will involve:

• Understanding evolving security threats, how these may impact on the organisation and how such threats can be effectively mitigated.

• Working collaboratively with other departments, assisting with a wide variety of events held within the building and building your internal networks to help you in delivering the best security service you can.

• Proactively seeking feedback from colleagues in other business areas to help you identify where you are providing a high level of service and identify areas for improvement. Using that feedback in your 121 discussions with your line manager to support you in delivering your best work.

• Supporting the continuous development of the Security Office's services through effective contribution to team meetings and individual accountability in supporting implementation of changes.

• Identifying, with the support of the Team Manager, career development areas to promote continuous learning for longer-term personal and professional development.