SME Business Customer Service Representative - GREENOCK


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ROLE: SME Business Customer Service Representative
LOCATION: Hybrid working, Greenock
PAY RATE: £20,500 Per Annum + Quarterly Bonus (T&C's Apply)
HOURS: 40, Full Time 5 over 7 days.
SHIFT PATTERN: Monday to Sunday, 08.00am-20.00pm
A fantastic opportunity has become available within one of the UKs top service providers, EE. You will be the main point of contact for your customers handling a variety of queries quickly and efficiently whilst maintaining a high level of customer service. Ensuring your customers receive the best quality of customer contact and giving a positive impact on the customer retention. Resolving customers queries and problems within set procedures to meet your customers' expectations, responsible for ensuring the customers satisfaction and loyalty. Proactively embrace continuous improvement as business as usual, thereby contributing to the delivery of beneficial change in systems, processes, and procedures.
In return you will have the opportunity for progression within a reputable business with support and learning opportunities. A competitive salary, instant access to training portals, pension scheme and 28 days paid annual leave.
* Exceptional customer call handling skills
* Experience in customer services
* Track record of delivering results
* Extremely customer orientated
* Be reliable and proactive
* Have an aptitude for technology and technical problems
* Highly computer literate
* Commitment to resolving customer complaints
* Knowledge of EE products and services
* Good telephone manner
* Good listening, numerical, interpersonal and communication skills
* Team Player
* Experience in the telecommunications or mobile industry.
* Experience of working in a contact centre environment
* GCSE level or equivalent with English and Mathematics
* Competitive pay rates/Pay progression - TBC per hour
* Full Paid Training
* Ongoing coaching and in role training
* Instant access to Blue Arrow training portal
* Auto enrolment in pension scheme
* 28 days paid holiday
* Proof of Right to work - Passport, Share Code or Birth Certificate
* Proof of Address dated in last 3 months - Utility Bill, Bank Statement
* Proof of National Insurance - NI Card, payslip or P60/P45
* 2 years referencing details (Blue Arrow will apply for these)
* DBS (processed by Blue Arrow - External not accepted)
So, if you're looking for exciting and fast paced Customer Service role, at one of the UK's largest and trusted household names, then apply today!

06/06/2022 12:57:30
GBP 20500.00 20500.00

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