Customer Service Advisor / Remote working JUNE START

Job Ref: JO-2204-30333_1651566133
Sector: Office
Job Type: Permanent
Date Added: 03 May 2022
  • Sidcup, Kent Sidcup Kent South East da157de
  • Blue Arrow
Blue Arrow https://www.bluearrow.co.uk https://www.bluearrow.co.uk/-/media/bluearrow/logos/ba-logo-h70/ba-logo-h67.png

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Customer Service Adviser - Work from Home role - 21k - 22k
Monday - Friday 8am - 8pm rota ( You must be flexible work all the shift patterns)
*START DATE 27th JUNE 2022
PLEASE NOTE DUE TO TRAINING, FOR FIRST 5 WEEKS OF EMPLOYMENT YOU CANNOT TAKE ANY ANNUAL LEAVE IN THIS TIME.*
We are looking for friendly, enthusiastic individuals to join our team, who enjoy problem solving, are pro active and can use initiative to offer outstanding customer support. We are looking for candidates that can show empathy. This is a busy, challenging and rewarding career.
Your role is for Homeworking Full Time. You will be supplied all IT equipment, which you will be asked to collect from either our Sidcup, Stratford or our Trafford, Manchester office a few days before the start date.
You will need to have a quiet suitable workspace and desk and chair.
You also need reliable broadband to take calls and use the systems - you will need a minimum 30Mbps download and 10Mbps upload.
You will be asked for proof of your broadband speed and home set up if offered the role.
The Role:
* Start date: 27th June 2022 (First 4 weeks training provided)
* Remote working.
* Dealing with a range of enquires which could include maintenance repairs new and existing, housing management, account information - such as paying rent, money advice and support, Buying and selling property, and general leasehold enquires.
* Answers customers messages via multiple channel such as telephone, email and any inhouse packages to enhance the customer service experience.
* Provide accurate and appropriate information to the enquiry.
* Keeping confidential record of customer interaction, transactions comments and complaints, using the tools provided
* Comply with company policy and procedures.
* Provide first contact resolution where possible, through ownership of queries and taking the relevant action required.
Skills Needed:
* You also need reliable broadband to take calls and use the systems - you will need a minimum 30Mbps download and 10Mbps upload
* MUST be able to start 14th March ( in the first 3 weeks of training no holiday can be taken due to the nature of the training )
* Clear telephone manner
* Clear communication skills both written and verbal
* Vital that you have the passion as a customer service professional to deliver excellence every time
* Remain resilient and focused while handling difficult conversations
* Be able to work in a fast pace environment and under pressure
* Be able to communicate and engage with the diverse and wide range needs from our customers and stakeholders
* Able to use positive and empathic language to influence both internal and external stakeholders
* Confidence to work individually whilst also having the ability to work collaboratively
* Responsible for your own time management and adhering to schedule
* Problem solver using own initiative and take a common sense approach
* Be responsible for your own learning (seeking advice, support, help and guidance when required)
Please apply now or send CV

03/06/2022 08:22:13
GBP 21000.00 21000.00

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