Customer Service Advisor - Thornaby

Job Ref: JO-2204-30245_1652340738
Sector: Office
Job Type: Temporary
Date Added: 12 May 2022
  • Thornaby-on-Tees, North Yorkshire ts17 1ab Thornaby-on-Tees North Yorkshire Midlands ts17 1ab
  • Blue Arroww
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Customer Service Advisor - Teesside - Remote working
* Salary: £13 per hour
* Contract: Initially 12 Months
* Working Hours: 35hrs per week, shifts will be scheduled within opening hours which are 08:00-19:00 Monday-Friday & 09:00-14:00 Saturday (Saturdays will be 1 in 3 and lieu days will be given when working Saturdays).
* Location: Thornaby, Teesside (TS17 6BJ)
WHAT YOU WILL BE DOING
Join our community.
Our Client is all about providing our customers with an experience that's second to none. In this homebased contact centre role, we'll invest in you to be the best that you can be, so you can do just that. Whether you're helping someone about to move into their new dream home, or congratulating them for repaying their mortgage in full, you'll never know what the next caller might need, and no two customers are the same.
You'll use your natural warmth, energy and personality to help as many customers as you can each day. We'll help you to develop the skills needed to build strong customer relationships, take ownership, and deliver that great customer experience.
The difference you will make.
* Helping customers each day by answering inbound calls from customers, brokers, solicitors and 3rd parties
* Assisting customers with day-to-day transactions and enquiries
* Helping to keep our customers and the bank safe
* Solving problems and escalating issues when necessary
* Updating customer records
What you will bring.
* Excellent communication and customer service skills (such as articulate, clear, good listening/questioning skills, showing empathy where appropriate)
* Strong computer and numeracy skills with the ability to navigate around multiple systems at pace
It would also be nice for you to have.
* Resilience and problem-solving skills
* A structured approach to work and well organised
* Excellent attention to detail to ensure quality standards are maintained
* Flexible, approachable and works well under pressure
What else you need to know.
This role is based remotely and will require you to be within a reasonable travelling distance from our Teesside office as our contract requires flexibility to attend the site for the initial training period/ meetings.
We're recruiting full-time roles at 35hrs per week, shifts will be scheduled within our opening hours which are 08:00-19:00 Monday-Friday & 09:00-14:00 Saturday (lieu days will be given when working Saturdays).

12/06/2022 07:32:19
GBP 13.00 13.00

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