Unite Students - Night Team Member - London

Job Ref: JO-2204-29356_1655388674
Sector: Hospitality & Catering
Job Type: Permanent
Date Added: 16 June 2022
  • London London London London se13 5jh
  • Blue Arrow
Blue Arrow https://www.bluearrow.co.uk https://www.bluearrow.co.uk/-/media/bluearrow/logos/ba-logo-h67-pride-alignment.jpg


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Student Safety Team Member (Nights) 25k-28k - LONDON

Shifts: Night normal operating hours 10pm - 7am working 5 nights on 2 off or 4 nights on 3 off

Are you a night owl who can demonstrate excellent communication and organisational skills no matter the hour? Student Safety Team Members are just as important throughout the night as in the day, making this the perfect opportunity for nocturnal enthusiasts like you.

Our client is the leading student accommodation provider in the UK, providing homes for 74,000 students across 25 cities. To ensure the effective delivery of this service throughout the night, trusted and skilled Student Safety Team Members (Nights) are needed.

Reporting to the Student Sxperience Team Lead, you will be responsible for delivering our client's way of operations whilst displaying CARE (Connect, Act, Respect and Encourage) to students between 10 pm and 7am. The team works closely with peers in student experience to deliver a safe, clean and inclusive environment for everybody to enjoy and succeed; and achieve expected performance outcomes.

The day-to-day responsibilities for a Student Safety Team Member are varied; encompassing the proactive handling of student enquiries, feedback and requests, efficiently ensuring the specific delivery of the following:

  • Keep buildings and everyone in them safe.
  • Help to build a community and a place where people can relax and be themselves.
  • Create an environment where students and colleagues want to stay and be successful.
  • Be proud of where you work and the achievements of yourself, your team and the business.

Culture and inclusion

In this role, you will be championing a culture of brand ambassadorship, accountability, integrity, and exceeding expectations throughout the business. In conjunction with your fellow team members, you will work to ensure the highest levels of student experience are always achieved with no noticeable 'change in shift' from day staff to you, the night staff.

Development and opportunities

Meeting all students' current and future needs throughout the night will require a patient, proactive and firm but fair approach. Whether it is through resolving any operational incidents such as noise complaints and lock-outs or handling 'in the moment' scenarios such as fire alarm activations.

A business with a future

Our client is committed to maintaining the highest level of performance in all aspects of specified policies, procedures and trained ways of working. As a nighttime Student Safety Team Member, you will be in the best position to keep students safe throughout the night including supporting students should they find themselves in vulnerable or difficult situations.

Skills focus

As a Student Safety Team Member, you will rely on your ability to build and develop key relationships with students and fellow team members across the business. With superior skills in communication and organisation and a dedication to achieving excellence, you will be challenged and motivated every night.

Customer focus

Delivering the highest service standards through positivity and encouragement, being solutions-focused and coaching others to help them find solutions. Being supportive and approachable to everyone, escalating any student welfare matters to the student experience lead, by noticing how students behave and engaging students in conversation and listening to them.

General key skills

As a Student Safety Team Member (Nights), you will have:

  • Excellent customer service skills
  • The ability to build and develop key relationships
  • Excellent diversity awareness
  • Strong organisational skills
  • A proactive, enthusiastic approach to tasks
  • Promotional and ambassadorship skills
  • The desire to work in a diverse, positive and outgoing workforce

Man Duties/Responsibilities

As a Student Safety Team Member (Nights), your duties will include:

  • Being a brand ambassador and always act with positive intent.
  • Taking responsibility for providing CARE (Connect, Act, Respect and Encourage) in the provision of a world class student experience to residents and each other.
  • Taking responsibility for supporting students, by creating an environment where they feel safe, welcomed and settled.
  • Taking responsibility for the continuation of the world-class service delivered by the student experience team during the day, throughout the night (e.g. students should not notice a 'change of shift', the service level offered should be consistent 24/7)
  • Taking responsibility for keeping buildings and students safe during the night, including supporting students should they find themselves in vulnerable or difficult situations, potentially as a result of alcohol or other substances.
  • Taking responsibility for dealing with a range of 'in the moment' scenarios which could include, but may not be limited to, student behaviour matters, fire alarm activations, escape of water (flooding), and building systems failures.
  • Taking ownership of resolving any operational incidents such as noise complaints and lock-outs.
  • Where needed, working closely with the security team to ensure the property and residents is kept safe from external threats.
  • Ensuring public areas are kept neat and tidy after student use at the end of the night and start of the day.
  • Supporting night team members in other properties in the event of a major incident (e.g. Fire, major disturbance).
  • Getting to know and actively listening to students, directing them to available specialist support whenever it is needed.
  • Taking responsibility for responding to the needs of students on an individual basis.
  • Taking responsibility for escalating any student welfare matters to the student experience lead, by noticing how students behave and by engaging them in conversation and listening to them.
  • Being accountable for responsiveness and taking appropriate action on receipt of student feedback, resolving issues either directly or indirectly and making sure a resolution is found or the issue is escalated in the right amount of time.
  • Taking responsibility for adhering to the company's policies, procedures and specified and trained ways of working at all times.
  • Taking responsibility for maintaining a safe environment for everyone, the completion and recording of basic monitoring and compliance where trained to do so, and taking appropriate action in case of incident or emergency.
  • Taking responsibility for keeping a clean, tidy and well-maintained environment and never walking past a mess without doing something about it.
  • Taking responsibility for understanding our sustainability strategy, why it matters and actioning any opportunities the role presents to help achieve specified sustainability targets.

As a Student Safety Team Member (Nights) you will show you CARE

  • Be able to Connect with students and each other. That means being open to diversity, being approachable to everyone and leaving a great first impression so that people leave a conversation feeling good.
  • Be Action orientated - that means being observant to everything that's happening around you, taking ownership to make things right and to speaking up and ensure lessons are shared and improvements are made for everyone to benefit.
  • Give Respect - that means being open to different cultures and beliefs, being considerate of other people's needs and treating others how they wish to be treated.
  • Encourage others - that means being positive and using positive verbal communication and body language, being solutions focussed and coaching others to help them find solutions for themselves and being supportive - never letting students feel lost.

Skills focus

If you have patience, understanding and a firm but fair approach to arising situations, you're ready for a Student Safety Team Member (Nights) role. Apply today.

Apply now or call Julie Rayney 0208 297 8187

17/07/2022 14:11:14
GBP 25000 25000

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