Collection Advisor - Remote

Job Ref: JO-2202-26966_1655299655
Sector: Office
Job Type: Temporary
Date Added: 15 June 2022
  • Melton Mowbray, Leicestershire LE13 0PB Melton Mowbray Leicestershire Midlands LE13 0PB
  • Blue Arroww
Blue Arrow


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Blue Arrow is currently recruiting for Collection Advisor position in Cardiff.
Salary: £19,631.76
Contract Length: 3 months
Working hours: Business hours
Location: Cardiff and remote
Number of roles: 2
Job Description Summary
Collections Advisor
To minimise the bad debt impact to the business by utilising varying systems, techniques to pro-actively secure repayments of overdue balances.
To adhere to the Collections Procedures/Guidance that has been documented In line with FCA standards, GDPR and Business Risk appetite.
Ability to identify and evaluate customers who are vulnerable due to a variety of reasons including Health to Financial Hardship. Where appropriate be able to take an informed view of that persons well being and financial position to determine their affordability and make decision to write off debt or continue to pursue.
To ensure the appropriate customer outcomes are embedded in the culture of the AA, and you work to the Insurance values of...
Ease of Doing Business
People 1st
Insurance, Roadside Consumer, Commercial Debt, Driving Schools.
Principal Accountabilities & Deliverables:
Manage outstanding debts on the Debt Collection System (Caseflow) ensuring all details are kept accurate/up-to-date, including "worklists".
Validation of new debt received to ensure data is correct and also that the AA is sole responsible for that debt and no other agreements with business partners mitigates our ownership of the balance.
Cover Collections Inbound Telephone Lines to maintain business telephone standards and maximise recovery opportunities that the call presents.
Support organised Outbound activity by participating in Dialler Campaigns at designated times as allocated by your line manager.
Ensure all "over - payments" are resolved within calendar month of balance being in credit.
Administer the Financial Tasks assigned to Debt Collections, which include: 6mth UDD Reclaims, Voidances, Write Up's & General Reclaims.
General Collections Administration to include Post Sort, Collections In Box & Cheque Keying.
Uploading "Bad Debt" evidence to Iovation.
Identify "Vulnerable Customers" by listening, questioning and data gathering to ensure bespoke actions/decisions taken uniquely to that customers' needs/position.
Update systems with latest actions and also specific categories if a vulnerable customer.
Engagement with external Financial Support Services who will be managing customers finances due to Hardship/Difficulty. Negotiating suitable repayment plans considering both the customer and business needs.
Either at mid or end process, make a balanced decision on whether debt is either economical or justified (considering any vulnerability) to proceed for collection.
Monthly run of the CAIS report for update to Experian of debtor listings.
Assist Finance in Month End reconciliation.
Health and safety requirements
Conduct yourself, and carry out work, to ensure compliance with the Company's Health, Safety and Environmental Policies.
The Individual
Capability, Knowledge and Experience:
Negotiation, influencing and persuasion skills.
Communication skills.
The ability to communicate effectively over the telephone and in writing.
A good standard of computer literacy.
Problem solving and analytical skills.
Ability to work without constant supervision.
Financial awareness.
A customer service focused approach and the ability to build a rapport with customers and internal contacts.
The ability to work under pressure in an unscripted environment.
Organisational skills.
Awareness of AA Products
Computer Literacy
Keyboard Skills
Awareness of FCA and Vulnerability Policy.
Confidence to make decisions and debt that can go up £70K
Fathom/Iovation/Tracesmart /Tiara/Xero Systems
Education and Qualifications:
Educated to GSCE Level or above.
Personal Characteristics:
The successful candidate will possess the following attributes and will be:
Able to communicate clearly and concisely to a range of target audiences.
Persuasive and resilient, working well under pressure.
A driven and dynamic individual who constantly evaluates their own performance.
Pro-active, sociable, amenable and flexible.
Team Player
Confident of own ability and decision making.
Ability to work alone and unscripted.
If you are interested in flexible work and feel that you meet the above criteria then please apply online or email your CV

16/07/2022 13:27:35
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