Dutch Speaking Customer Service Advisor - Watford

Job Ref: JO-2201-26545_1655296792
Sector: Office
Job Type: Temporary
Date Added: 15 June 2022
  • Watford, Hertfordshire WD17 1TB Watford Hertfordshire Midlands WD17 1TB
  • Blue Arroww
Blue Arrow https://www.bluearrow.co.uk https://www.bluearrow.co.uk/-/media/bluearrow/logos/ba-logo-h67-pride-alignment.jpg

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We are looking for a Dutch Speaking Customer Service Advisor to join our team based in Watford. It is a front-line role with direct internal and external customer contact and a responsibility to ensure all customers receive a timely, fair and consistent response in a manner that represents our client.
Up to £14 per hour
2 month contract
3 in the Watford office, 2 remote

Key Responsibilities

* Provide quality and personalised responses to a wide variety of customer (both internal and external) queries using email, phone and social media channels
* Assess customer requirements and aim to resolve queries first time whenever possible
* Update and maintain system records, ensuring the relevant information and approval has been provided
* Work within the continuous improvement culture of the business by looking for ways to improve and simplify processes and procedures
* Follow through on and manage all customer contacts (internal and external), resolving issues to an exceptional standard in a timely and efficient manner, recording information and updating key systems as required.
* Make outbound contacts with customers to resolve customer issues
* Perform administrative duties, such as manual processes, data entry to help gain customer insight and improve customer processes
* Deliver all services in accordance with agreed Service Level Agreements
* Understand operational processes and answer FAQ
* Responsible for own development and support others to maximise potential
* Leave all customers with a good impression of our client.
* Liaise with key internal departments where required to ensure a swift resolution of customer problems.
* Identify and escalate priority issues, only when other options have been exhausted
* Adhere to customer confidentiality guidance and data protection legislation
* Work within key targets/ SLAs set by the business

Key Skills, Knowledge & Experience

* Experience of front line customer service for both internal and external customers, ideally in a query-based environment (rather than order taking or sales)
* An understanding of what makes great customer service and a desire to deliver it
* Patience and the ability to empathise and build rapport with customers
* Attention to detail and being able to keep track of multiple tasks at once
* Good communication skills, with excellent written and spoken English and Dutch and good listening skills
* Educated to at least GCSE (or equivalent) standard in Maths and English
* IT literate with good keyboard and internet skills
* Happy to work in a rota system, and be able to work weekends and/ or evenings
* Experience of working as part of a small dynamic team.
If you are interested in flexible work and feel that you meet the above criteria then please apply online today or email for further details

16/07/2022 12:39:52
GBP 12.05 12.05
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