Customer Service Administrator

Job Ref: JO-2201-25858_1642088582
Sector: Office
Job Type: Temporary
Date Added: 13 January 2022
  • South Normanton, Derbyshire NG17 1BX South Normanton Derbyshire Midlands NG17 1BX
  • Blue Arrow
Blue Arrow https://www.bluearrow.co.uk https://www.bluearrow.co.uk/-/media/bluearrow/logos/ba-logo-h70/ba-logo-h67.png

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Blue Arrow Derby are looking to recruit 2x Customer Service Administrator's on a full-time permanent basis for our client based in Castlewood.
Hours: (Mon-Fri) - Monday -Thursday 8.30am - 17.00pm and Friday - 8.30am - 15.30pm.

Salary:£19,853.00

About the Role
The successful candidate will have previous Customer Service experience and will be working within a small team to ensure an excellent customer service experience. The goal is to increase customer satisfaction, loyalty, and retention and to meet their expectations.

Duties:
* Maintain an orderly workflow according to priorities.
* Handle customer complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
* Keep records of customer interactions, process customer accounts and archive documents.
* Provide accurate, valid, and complete information by using the right methods/tools.
* Manage incoming calls and customer service inquiries.
* Identifying and assessing customer's needs to achieve satisfaction.
* Are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints.
* Able to act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
* Ability to cover the spares line when needed.
* Communicate with renewable customers to ensure allocation and delivery of their orders.
* The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

About you:
* At least 1 year's previous proven experience in providing customer service support
* Working knowledge of customer service software/tools.
* Experience working with SAP would be an advantage.
* Ability to multi-task, prioritise and manage time effectively.
* Strong phone contact handling skills and active listening.
* Genuinely excited to help customers
* Be patient, empathetic
* Excellent communications skills
* Passionate about customer service
* Ability to work well within a team and on own
* Good use of initiative
* Good IT skills

Why should you apply?
You would be working for one of the best employers in the area awarded with Gold Investors in People! It is a global heating company based in Belper with great values and ethics. You can enjoy not only family friendly atmosphere and stability but also feel safe with all measures put in place due to Covid19.
* Subsidised private healthcare.
* Flu vaccinations.
* Bike to work scheme.
* Free on-site parking.
* Subsidised restaurant.
* Extensive training for all employees.
* International development programmes.
* Generous pension scheme.
* Well-being programme
* 33 days of holidays
* Uniform
* Monthly paid performance bonus

The Commute
Our client is based in Castlewood, so if you have access to your own car and live-in surrounding areas, great! Our client is based near to Junction 28 of the M1. If you are limited to Public transport, there are bus stops links available.

The Next Stage
If you are interested in the above role and feel you can meet the above requirements - we would love to hear from you as soon as possible. We please ask all applications are made via the click apply button, and we will aim to process your application as quickly and as efficiently as possible.

Blue Arrow
13/02/2022 15:43:02
GBP 19853.00 19853.00

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