Mortgage Consultant


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If there was ever an opportunity to kick-start or further enrich your customer service career, this is it. Becoming a Mortgage Consultant with one of the UK's largest banks provides a great full-time position, with a company that is dedicated to offering you career progression opportunities.

  • Role: Mortgage Consultant
  • Location: South Gyle, Edinburgh - EH12 9DJ - Office based position
  • Salary: £10.11 per hour + Generous Overtime Rates + Flex Cash Bonus + Pay Progression Opportunities
  • Contract: Temporary (Ongoing)
  • Hours: Full time, 35 hours per week - Monday to Friday, between 8am and 8pm on a shift rotation - No weekends
  • Start date: February 2022

We are looking for Mortgage Consultants to join the busy and lively team of a major UK bank based in Edinburgh (EH12). In this position you will plan an important role in helping people achieve homeownership or buy a business; also, you will be supporting the banks customers with a range of queries regarding their personal accounts and the banks products and services.

Core Responsibilities:

  • You will deliver a positive quality customer experience by phone, email, or letter.
  • You will be dealing with a wide range of customers including third party organisations relating to the bank's products and services.
  • You will be reviewing applications and ensuring that all information required is in the application and accurate to process the mortgage.
  • You will build relationships with brokers whist having the ability to deliver key messages in line with lending decisions with support from Senior Mortgage Consultants.
  • You will ensure all complaints are handled within 48 hours and that the complaints handling policy is always adhered too.
  • You will ensure all legislative regulatory requirements are adhered to through compliance with various policies such as, Money Laundering, Sanctions, Conduct Risk and Mortgage Policy.
  • You will be responsible for keeping up to date with process and policy changes within the bank and always looking for areas of continuous improvement.
  • Demonstrate a sound understanding of and display behaviours expected in the Groups Values.

If you always put the customer first and have a passion for helping people and creating an outstanding customer experience, then you could be the perfect fit for this role.

A professional telephone manner and strong communication skills are a must as this is a fast-paced environment and you will be handling a high volume of calls for a big banking brand. Excellent computer or telephone technical support, customer service or banking will be advantageous.

General Skills/Experience:

  • You should have excellent communication skills, holding the ability to adapt your conversation style to the customers requirements.
  • You should always strive to provide excellent customer service. You should be confident in making decisions and trusting your own judgement to assist your customers.
  • You should feel comfortable taking and making a high volume of calls to a variety of customers including brokers, Solicitors, Surveyors and Customers.
  • You should have previous customer service experience (call centre / hospitality / retail). Previous call centre experience is desirable but not essential.
  • You should have a high attention to detail and focus to 'get it right' the first time

This fantastic employer is committed to supporting you through excellent in-house training and personal support so you will be taught everything you need to know in order to settle in quickly and excel in your work.


  • Full paid training
  • Weekly pay
  • Generous holidays with 28 days per year

So, if you are looking for a challenging role where you can expand your skill set with a company that will support your career progression, then this could be the perfect job for you. Get in touch with us today.

Please note: Employment will be subject to passing screening requirements, including a clean criminal record and credit history, clear of sanctions and staff fraud, proof of address and extensive referencing for past jobs.

Blue Arrow
11/02/2022 10:54:25
GBP 10.11 10.11

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