Mortgage Consultant

Job Ref: JO-2112-25368_1641490452
Sector: Office
Job Type: Temporary
Date Added: 06 January 2022
  • Edinburgh Edinburgh Edinburgh Edinburgh Scotland EH12 9DJ
  • Blue Arrow
Blue Arrow https://www.bluearrow.co.uk https://www.bluearrow.co.uk/-/media/bluearrow/logos/ba-logo-h70/ba-logo-h67.png

Apply

Submitting application, please wait..

Send To A Friend

Role: Mortgage Consultant
Location: EH12 9DJ
Salary: £10.11 per hour + Generous Overtime Rates + Flex Cash Bonus + Pay Progression Opportunities
Contract: Temporary (Ongoing)
Hours: Full time, 35 hours per week - Monday to Friday, earliest start 8am and latest 8pm

This is a fantastic opportunity to join a busy and lively team of a major UK bank based in Edinburgh (EH12). This role will see you helping the banks customers with a range of queries regarding their personal accounts and the banks products and services.

If you always put the customer first and have a passion for helping people and creating an outstanding customer experience, then you could be the perfect fit for this role. A professional telephone manner and strong communication skills are a must as this is a fast-paced environment and you will be handling a high volume of calls for a big banking brand. Excellent computer or telephone technical support, customer service or banking will be advantageous. This fantastic employer is committed to supporting you through excellent in-house training and personal support so you will be taught everything you need to know in order to settle in quickly and excel in your work.

Benefits:
* Full paid training
* Weekly pay
* Generous holidays with 28 days per year

General Skills/Experience:

  • You should have excellent communication skills, holding the ability to adapt your conversation style to the customers requirements.
  • You should always strive to provide excellent customer service. You should be confident in making decisions and trusting your own judgement to assist your customers.
  • You should feel comfortable taking and making a high volume of calls to a variety of customers including brokers, Solicitors, Surveyors and Customers.
  • You should have previous customer service experience (call centre / hospitality / retail). Previous call centre experience is desirable but not essential.
  • You should have a high attention to detail and focus to 'get it right' the first time

Core Responsibilities:

  • You will deliver a positive quality customer experience by phone, email, or letter.
  • You will be dealing with a wide range of customers including third party organisations relating to the bank's products and services.
  • You will be reviewing applications and ensuring that all information required is in the application and accurate to process the mortgage.
  • You will build relationships with brokers whist having the ability to deliver key messages in line with lending decisions with support from Senior Mortgage Consultants.
  • You will ensure all complaints are handled within 48 hours and that the complaints handling policy is always adhered too.
  • You will ensure all legislative regulatory requirements are adhered to through compliance with various policies such as, Money Laundering, Sanctions, Conduct Risk and Mortgage Policy.
  • You will be responsible for keeping up to date with process and policy changes within the bank and always looking for areas of continuous improvement.
  • Demonstrate a sound understanding of and display behaviours expected in the Groups Values.

Please note: Employment will be subject to passing screening requirements, including a clean criminal record and credit history, clear of sanctions and staff fraud, proof of address and extensive referencing for past jobs.

So, if you are looking for a challenging role where you can expand your skill set with a company that will support your career progression, then this could be the perfect job for you. Get in touch with us today.

Blue Arrow
06/02/2022 17:34:12
GBP 10.11 10.11

Share location?

Do you want to share your location for a better user experience?