Customer Service Advisor


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If there was ever an opportunity to kick-start or further enrich your customer service career, this is it. Becoming a Customer Service Advisor with one of the UK's largest and leading banks provides a great full-time position, with a company that is dedicated to offering you career progression opportunities.

About the position:

  • Role: Customer Service Advisor
  • Location: South Gyle Crescent, Edinburgh (EH12)
  • Division: Business Support
  • Salary: £10.33 per hour + Generous overtime rates + Pay Progression + Bonuses
  • Contract: Temporary (Ongoing) - strong possibility of becoming a permanent role
  • Hours: Full time, 35 hours per week, Monday to Friday with earliest start at 7am and latest finish at 8pm + Occasional Saturdays from 9am until 2 pm
  • Training: full paid training will be given right from the start
  • Office based position
  • Application process: Online Assessment
  • Start date: February 2022

We are looking for Customer Service Advisors to join a busy team within the Business Support division of a major UK bank based in South Gyle, Edinburgh. This role will see you helping the banks customers with a range of queries regarding their personal accounts and the banks products and services.

Core Responsibilities:

  • Inbound call centre role
  • Candidates will be first point of contact for all business banking customer enquiries
  • Responsible for dealing with a variety of calls (cancelled DD's, request for statements, internet banking queries) and seeing these through to resolution
  • There are teams who they can pass the resolutions to if they are unable to resolve the query, i.e Fraud Team
  • Work closely with the business managers who they can transfer the call too (this could be a warm handover which provides the Business Manager with all the info, or a cold handover where the Business Manager will just pick up the call.
  • After some time in the role will be trained up to complete/deal with mandate calls.

If you always put the customer first and have a passion for helping people and creating an outstanding customer experience, then you could be the perfect fit for this role.

A professional telephone manner and strong communication skills are a must as this is a fast-paced environment and you will be handling a high volume of calls for a big banking brand. Excellent computer or telephone technical support, customer service or banking will be advantageous.

General Skills/Experience:

  • Previous customer service experience (call centre/retail/hospitality/front of house/receptionist)
  • Excellent communication - oral and written.
  • Confident telephone manner (previous telephony experience is desirable)
  • Continuous improvement mind set.
  • A keenness to develop a deeper level of expertise in all areas of the banking brands end to end goals.
  • Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.
  • Positive and approachable manner.
  • Excellent team working skills.
  • Clear credit history & clear criminal record

This fantastic employer is committed to supporting you through excellent in-house training and personal support so you will be taught everything you need to know in order to settle in quickly and excel in your work.


  • Full paid training
  • Weekly pay
  • Generous holidays with 28 days per year
  • Employee of the Month rewards
  • Competitive pay rate/Overtime/Pay progression

Please note: Employment will be subject to passing screening requirements, including a clean criminal record and credit history, clear of sanctions and staff fraud, proof of address and extensive referencing for past jobs.

So, if you are looking for a challenging role where you can expand your skill set with a company that will support your career progression, then this could be the perfect job for you. Get in touch with us today.

Blue Arrow
06/02/2022 10:54:34
GBP 10.33 10.33

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