Customer Service Advisor


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  • Role: Customer Service Advisor (Telephone)
  • Location: Edinburgh City Centre, EH3
  • Salary: £10.33 per hour + Overtime opportunities + Pay Progression
  • Contract: Temporary (Ongoing), 12 months minimum - strong possibility of becoming a permanent role
  • Training: FULL-TIME
  • Hours: PART TIME

1. Shift Option 1: 21 hour

  • 3 Days per week - Mon - Fri Shifts on rotation between 8:00am - 6:00pm

2. Shift Option 2: 25 Hours

  • 5 Days per week - Mon - Fri Shifts from 9:30am - 2:30pm

If there was ever an opportunity to kick-start or further enrich your customer service career, this is it. Becoming a Customer Service Advisor with one of the UK's largest banks provides a great part-time position, with a company that is dedicated to offering you career progression opportunities.

We are looking for Customer Service Advisors to join a busy team within Scottish Widows based in Edinburgh, EH3. This role will see you handling a variety of queries from customers, ranging from workplace pensions to retirements plans.

If you always put the customer first and have a passion for helping people and creating an outstanding customer experience, then you could be the perfect fit for this role. A professional telephone manner and strong communication skills are a must as this is a fast-paced environment and you will be handling a high volume of calls for a big banking brand. Excellent computer or telephone technical support, customer service or banking will be advantageous. This fantastic employer is committed to supporting you through excellent in-house training and personal support so you will be taught everything you need to know in order to settle in quickly and excel in your work.


  • Full paid training
  • Weekly pay
  • Blue Arrow Rewards and Discounts offered to our employees
  • Employee of the Month rewards
  • Competitive pay rate/Overtime/Pay progression

General Skills/Experience:

  • Perfect position for those looking to kick-start their financial services career having just finished Education or further enrich their pre-existing Customer Service career.
  • Previous customer service experience (call centre/retail/hospitality/front of house/receptionist)
  • Excellent communication - oral and written.
  • Confident telephone manner (previous telephony experience is desirable)
  • Continuous improvement mind set.
  • A keenness to develop a deeper level of expertise in all areas of the banking brands end to end goals.
  • Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.
  • Positive and approachable manner.
  • Excellent team working skills.
  • Clear credit history & clear criminal record (vetting check required)

Core Responsibilities:

  • Taking inbound calls from existing customers to resolve queries around their Private Retirement Pensions, Work Place Pensions or Protection policies
  • Can also be taking calls from IFA's (Independent Financial Advisors)
  • Calls are customer led
  • Helping customers to log in, resolve issues etc and walking them through the process over the phone
  • Using effective communication to deal with enquiries
  • Emailing a customer as per request and uploading any necessary documents
  • Updating customer requests, handling queries and resolving any customer issues in relation to their pension/protection policy
  • Identify and suggest improvements to new and existing processes, procedures and systems

Please note: Employment will be subject to passing screening requirements, including a clean criminal record and credit history, clear of sanctions and staff fraud, proof of address and extensive referencing for past jobs.

So, if you are looking for a challenging role where you can expand your skill set with a company that will support your career progression, then this could be the perfect job for you. Get in touch with us today.

Blue Arrow
13/02/2022 14:20:18
GBP 10.33 10.33

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