Customer Service Advisor

Job Ref: JO-2111-24393_1637740798
Sector: Office
Job Type: Temporary
Date Added: 24 November 2021
  • Bradford, West Yorkshire Bradford West Yorkshire Midlands BD1 5AN
  • Blue Arrow
  • £10.09 per Hour
  • HOUR
Blue Arrow


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Why apply for this role?
We are recruiting for a leading bank and is all about providing our customers with an experience that's second to none. In this contact centre role we'll invest in you to be the best that you can be, so you can do just that.
You'll use your natural warmth, energy and personality to help as many customers as you can each day. We'll help you to develop the skills needed to build strong customer relationships, take ownership and deliver that great customer experience.
As the first point of contact, you'll get to know our customers better than anyone else. So, if you have an idea about how we can improve their experience or better ways of working, we're all ears.
What you'll be doing
* Helping customers each day by answering inbound calls to our contact centre
* Assisting customers with day-to-day transactions and enquiries
* Helping to keep our customers and the bank safe
* Solving problems and escalating issues when necessary
* Updating customer records
What we're looking for
* Excellent communication skills, with the ability to tailor conversations to customers
* Ability to follow process but also think on your feet
* Understand and anticipate customer needs
* Problem solving skills (real solutions, not just short-term fixes)
* Ability to help as many customers as you can each day along with making each customer feel valued
* Desire to proactively develop your skills and apply your knowledge to be the best you can be
What else you need to know
We're recruiting full-time roles at 35 hours per week paying £10.09ph. That means you'll work five seven-hour rotational shifts, between 08:00 to 20:00 Monday to Friday, and 08:00 to 18:00 Saturday and Sunday.
Colleagues will be scheduled to work post 18:00 only 2 weeks in 6 week rotation and scheduled to work 3 weekends in a 6 week rotation.
You'll be working in the bustling centre of Bradford just one minute from the Bradford interchange, or a five-minute walk from our nearest train station. With an onsite restaurant, plenty of local shops, childcare options and gyms nearby, there's something for everyone.

Blue Arrow
25/12/2021 07:59:58
GBP 10.09 10.09

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