Key Duties and Responsibilities: * To handle inbound telephone calls and any customer correspondence and deal with accordingly to ensure a swift and effective service...
Blue Arrow are recruiting for a Client in Belfast
We are looking for a Customer Service Administrative assistant
Experience and skills
* Min 12 months Experience in warehouse operations with focus on customer environment
* Excellent communication and interpersonal skills
* Organisational (task prioritisation) and administration skills.
* Numerical & IT Skills
* Customer focus and detail-oriented approach to work.
* Ability to read, understand and follow directions/instructions
* Knowledge of SAP/MAXIM/SGM a bonus
* Data analysis & problem-solving skills
Produce analyse and provide reports as on a daily and weekly basis to management and the customer
Achieve operational daily targets and KPI's in a timely and effective manner
Manage queries from internal and external customers on a daily basis
Liaison with other areas of the business to help facilitate a smooth operation
Be aware of Health & Safety, Fire Security, policies & ensure to report to managers any variances identified.
Perform warehouse & operational administration (ie order processing, pod processing, data gathering) as required
* Deliver accurate information to support achievement of service level agreements, targets and reports in timely manner.
* Ensure Customer costs and revenues are accurately recorded in line with Quality Work Instructions
* Working in a team environment