Contact Centre Agent - Redhill - 2106

Job Ref: JO-2111-24261_1637356465
Sector: Office
Job Type: Temporary
Date Added: 19 November 2021
  • Redhill, Surrey Redhill Surrey South East RH1 1WS
  • Blue Arrow
Blue Arrow https://www.bluearrow.co.uk https://www.bluearrow.co.uk/-/media/bluearrow/logos/ba-logo-h70/ba-logo-h67.png

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Blue Arrow are currently recruiting for contact centre agents to work on a temporary assignment, in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team. This role offers 40 hours per week, working any 5 out of 7 days. Pay rate is £12.00 per hour.
Key Responsibilities
* Forward on escalated calls in the correct manner
* Maintain and develop knowledge of pension schemes
* Provide support to the administration team
* Answer the phones and respond to members queries to set service standards
* Provide an efficient, professional service to meet all client/members' needs and to promote the company brand
* Communicate with members via email
* Make outbound calls when required
* Hit individual (KPI of 50 calls per day) and team targets
* Ensure timely completion of timesheets
Ideal Candidate
* Pass at C or above for Maths and English Language at GCSE or equivalent
* Able to work to a high level of accuracy whilst under pressure
* Computer literate
* Excellent customer service skills and a positive, customer focused attitude
* Experience in pensions administration would be an advantage
* Must have worked in a contact centre environment, essential due to heavy inbound calls
* Available min 3 months (possibility of extension)
If you are interested in flexible work and feel that you meet the above criteria then please apply online today.

Blue Arrow
20/12/2021 21:14:25
GBP 12.00 12.00

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