Contact Centre Agent - Office based - Redhill

Job Ref: JO-2111-23465_1659353123
Sector: Office
Job Type: Permanent
Date Added: 01 August 2022
  • Redhill, Surrey RH1 9GT Redhill Surrey South East RH1 9GT
  • Blue Arroww
Blue Arrow


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Blue Arrow is currently recruiting for a Willis Towers Watson Contact Centre Agents in Redhill area.
Full time or part time role available
Office based in Redhill- Parking available onsite
HOURS: Full time 37 hrs p/w (8-6 Monday to Friday)
Potential to apply for permanent position (performance dependent).
PAY RATE PAYE: £12.50 p/h
INTERVIEW PROCESS: Telephone / Teams with Manager - 1 hour
The role is Temp to Perm dependant on performance in the first 12 weeks
Benefits for you:
- Weekly pay
- Auto enrllment into pension scheme
- Accrued holiday hours
- WTW Star of the Quarter
- Quarterly Team Events
- On the spot reward scheme
The Role:
Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team.
Performance Objectives:
* Forward on escalated calls in the correct manner
* Maintain and develop knowledge of pension schemes
* Provide support to the administration team
* Support team members during busy periods
* Work as part of an effective team
* Answer the phones and respond to members queries to set service standards
* Provide an efficient, professional service to meet all client/members' needs and to promote the brand
* Communicate with members via email
* Make outbound calls when required
* Hit individual (KPI of 50 calls per day) and team targets
* Ensure timely completion of timesheets
* Pass at C or above for Maths and English Language at GCSE or equivalent
* Able to work to a high level of accuracy
* Able to work well under pressure and meet targets
* Interpersonal skills to include good written and verbal communication
* Computer literate
* Excellent customer service skills and a positive, customer focused attitude
* Experience in either DB or DC pensions administration would be an advantage
* Experience working within a contact centre would be an advantage
If you are interested and feel that you meet the above criteria then please apply online today or email

01/09/2022 11:25:23
GBP 12.50 12.50

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