Telesales Advisor - Nottingham

Job Ref: JO-2110-22587_1634227472
Sector: Office
Job Type: Permanent
Date Added: 14 October 2021
  • Nottingham, Nottinghamshire NG1 1GN Nottingham Nottinghamshire Midlands NG1 1GN
  • £19,000 - £20,000 per Annum
    ANNUM
  • Blue Arrow
Blue Arrow https://www.bluearrow.co.uk https://www.bluearrow.co.uk/-/media/bluearrow/logos/ba-logo-h70/ba-logo-h67.png

Apply

Submitting application, please wait..

Send To A Friend

Blue Arrow are proud to be working in partnership with a Retail specialist client based in Nottingham, and we are currently looking to recruit a Telesales Advisor to join their team at their Head Office in Nottingham City Centre.

Hours: 45 per week working 5 days out of 6
Monday to Saturday on a rota basis, 8.30am - 6pm M-F and 8.30am - 5.30pm on Saturday
Salary: £19,000 - £20,000 with OTE up to £23,000

Duties
* Achieve set targets against department KPI's
* Promote excellent customer service and best practice with every customer
* Handling all sales enquiries across multiple channels, including but not limited to inbound, outbound, email and Live Chat, from enquiry to delivery
* To upsell and cross sell across the entire product range
* Process all Telesales/web orders in an efficient manner and to required timescales of the warehouse
* Ensure all order entry systems and CRM systems are updated accurately at every stage of the sales process
* Proactively work with other departments to find solutions to customers' queries
* To offer and promote finance as a payment option with all eligible customers
* Contacting lapsed customers during off-peak times to maximise sales opportunities
* Provide telephone support to both internal and external customers as well as stores
* Refund administration, dealing with all paperwork in relation to refunds and cancellations before passing to manager for sign off
* End to end processing of web orders
* Ensure that damaged and lost in transit claims are logged in a timely manner and proactive involvement in ensuring that claims are settled in a timely manner
* Ensure fulfilment and supply of orders by monitoring supply times
* Provision of an export service within the guidelines set
* Process ledger sales in accordance with company guidelines and in a time efficient manner
* Promote and maintain safe working practices in all areas
* Provide administration support to staff with accuracy, efficiency & courtesy
* Maintain good housekeeping practices in all areas of responsibility
* Report to senior personnel any breach of security or any act of dishonesty by a member of the public, visitor, or member of staff
* Develop and implement effective sales ideas being commercially aware to maximise business opportunities within the Telesales and Web sales departments
* To assist the Telesales Manager to produce reports as required
Essential Requirements
* Previous experience within a customer service / sales role is ideal
* Excellent telephone manner
* Previous experience of working within a fast-paced office environment
* Excellent attention to detail
* Good IT skills including with Microsoft Word & Excel
* Work to tight deadlines
* Passion for customer service
* Ability to be proactive and have good use of initiative
* Possess excellent communication skills
* Organised and reliable
* Work well individually and as part of a team
* Work quickly and accurately

Why should you apply?
This is also a great opportunity to join a fantastic organisation, where many opportunities including career progression and benefits are available.
* Staff Discounts
* Healthcare Cash plans
* A company pension scheme
* Life Cover
* Employee Assistance Programme
* Role specific training and development
* Proactive promotion of internal candidates
* Paid Breaks
* Free Tea & Coffee
The Commute
Located in Nottingham City Centre. This location would suit anyone with their own transport in Nottingham or the surrounding areas. The site is also easily commutable to via bus services, as there are bus stops a short walk from the site.
The Next Stage
If you are interested in the above role and feel you can meet the above requirements - we would love to hear from you as soon as possible. We please ask all applications are made via the click apply button.

Blue Arrow
14/11/2021 16:04:32
GBP 19000.00 19000.00

Share location?

Do you want to share your location for a better user experience?