Front of House

Job Ref: JO-2110-22372
Sector: Hospitality & Catering
Job Type: Temporary
Date Added: 10 October 2021
  • Cambridge, Cambridgeshire Cambridge Cambridgeshire Midlands CB3 0BN
  • £9.80 per Hour
  • Blue Arrow
  • 0800 0855777
Blue Arrow


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Culture and inclusion
If you want to be part of a vibrant, supportive and diverse team, then apply now. We can provide you with flexible working hours to fit around other commitments and it's a great way to meet new people.
If you have excellent customer service skills and love interacting with people, then you could be a great fit for front of house. If you are good at thinking on your feet and problem solving at the customer's table then we love to hear from you.
General skills

As a member of Waiting Staff you will have:

  • Excellent customer service skills and outstanding people skills; confident interacting with customers and dealing with customer complaints/queries/questions
  • Ability to build relationships with colleagues and customers, ensuring mutual satisfaction
  • Active listening and effective communication skills
  • Able to confidently work in a team but also individually
  • Attentiveness and patience for customers
  • Strong organisational and multi-tasking skills
  • Ability to perform well in a fast-paced environment
  • Keen product awareness
  • Aware of customer allergens and intolerances, and how to deal with them
  • Proactive approach to tasks and duties
  • Experience using point of sale systems and cash handling

Personal traits

You will:

  • Have great attention to detail
  • A positive, can-do attitude
  • A friendly and confident manner with customers and colleagues
  • Be flexible and willing to accept feedback

Main Duties/Responsibilities

In this role you will:

  • Prepare tables by setting up linens, silverware and glasses, arranging table settings and maintain a tidy dining area
  • Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
  • Greet and show customers to their tables
  • Present a variety of menu options and daily specials to customers, and share additional information about each table with restaurant team and kitchen team where necessary
  • Advise on the best food and drink choices for each customer and answer questions. Provide detailed menu information when asked (e.g. about portions, ingredients or potential food allergies)
  • Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic drinks as well as food with alcohol content
  • Up-sell additional products when appropriate and promote any seasonal items/offerings
  • Take accurate food and drinks orders; this could be using a tablet/specific software, by hand via an order slips or by memory
  • Communicate order details to the kitchen staff
  • Check the quality of the final servings and resolve any issues, check dishes and kitchenware for cleanliness and presentation and report any problems
  • Deliver food and drink orders to the table deftly and accurately
  • Attend to the tables throughout the course of the diners experience at the restaurant/event venue/high street chain
  • Guarantee compliance to cleanliness standards
  • Work diligently to achieve outstanding service quality, providing excellent wait and customer service to guests to ensure diners/customers satisfaction
  • Work with other staff as a team
  • Carry used plates, glasses and silverware to kitchen for cleaning
  • Deliver bills to the table and collect payments either by cash or card - be able to use till/card machine payment tool
  • Follow all health and safety rules, explained by your manager

Please get in touch!

Blue Arrow
10/11/2021 06:54:44
GBP 9.80 9.80

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