Customer Service Advisor - Workload and Planning Part time

Job Ref: JO-2110-22041
Sector: Office
Job Type: Permanent
Date Added: 01 October 2021
  • Belper, Derbyshire Belper Derbyshire Midlands DE56 1JL
  • Competitive
    ANNUM
  • Blue Arrow
  • 0800 0855777
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Customer Service Advisor - Workload and Planning Part time 21.5 hrs Fully Flexible Contract
Duties will include:
Provide an effortless customer journey and experience to Priority and Trade Customers.
A multi- skilled environment providing Customer Care upskilling along with Scheduling and Spares base line skills to provide an effective and efficient customer journey.
Deliver an exceptional customer service to B2B and B2C within agreed SLA's.
Deliver an effortless customer service to Priority and Trade customers.
Have the ability to demonstrate knowledge on Priority customer requirements and SLA's.
Demonstrate the ability to support the Customer Care team.
Assist with Scheduling and Spares processes.
Provide an efficient and effective service to our field engineers.
Promote a positive image of Vaillant Service to all customers and colleagues.
Demonstrate excellent organisational skills.

What you will bring:
Ability to take ownership through to fruition to deliver on promises.
Professional working standards.
Demonstrate an understanding of the importance of Priority and Trade clients and agreed SLA's.
Understanding of an Automatic Scheduling Engine.
Computer literate with the ability and skill to understand and address emails and responses.
Achieve monthly KPI's (own and team performance).
Build relationships with B2B and B2C clients.
Good communication skills with the ability to multitask and prioritise.
Ability to work in a fast-paced environment.
Good organisational skills.
Motivated to work alone or as part of a team.
Confident and assertive with excellent communication skills.
Self-starting with a positive outlook, determination and passion to succeed.
Demonstrate the aptitude and attitude to drive high standards and achieve targets.
Self-motivating with exceptional organisational skills.
Fully Flexible Working Hours - 21.5 Monday to Sunday.

Benefits
Subsidised private healthcare.
Flu vaccinations.
Bike to work scheme.
Free on-site parking.
Subsidised restaurant.
Extensive training for all employees.
International development programmes.
Generous pension scheme.
Wellbeing programme.

Blue Arrow
01/11/2021 13:33:39
GBP 0.00 0.00

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