Customer Service Advisor


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Role: Customer Service Consultant (Home Insurance)
Location: Newport, NP10
Salary: £10.11 per hour
Contract: Temporary (6 months initially)
Hours: Full time, 35 hours per week - Monday to Friday, between 8:00am and 6:00pm + Saturdays, 9:00am-1:00pm
Training: full paid training will be given right from the start

If there was ever an opportunity to kick-start or further enrich your customer service career, this is it. Becoming a Customer Service Consultant with one of the UK's largest financial services providers awards a great full-time position, with a company that is dedicated to offering you career progression opportunities.

We are looking for Customer Service Consultants to join a busy team within the Home Insurance division in Newport, NP10. This role will see you handling a variety of queries from customers, providing the highest level of customer service

If you always put the customer first and have a passion for helping people and creating an outstanding customer experience, then you could be the perfect fit for this role. A professional telephone manner and strong communication skills are a must as this is a fast-paced environment and you will be handling a high volume of calls for a big banking brand. Excellent computer or telephone technical support, customer service or banking will be advantageous. This fantastic employer is committed to supporting you through excellent in-house training and personal support so you will be taught everything you need to know in order to settle in quickly and excel in your work.

Full paid training
Weekly pay
Generous holidays with 28 days per year
Blue Arrow Rewards and Discounts offered to our employees
Employee of the Month rewards
Competitive pay rate/Overtime/Pay progression

General Skills/Experience:
Previous customer service experience (call centre/retail/hospitality/front of house/receptionist)
Excellent communication - oral and written.
Confident telephone manner (previous telephony experience is desirable)
Continuous improvement mind set.
A keenness to develop a deeper level of expertise in all areas of the banking brands end to end goals.
Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.
Positive and approachable manner.
Excellent team working skills.
Clear credit history & clear criminal record

Core Responsibilities:
Take ownership when receiving customer calls, and other sources of communication, provide information or support in ensuring we get the accurate information to meet the customer's needs.
Utilise various IT applications entering customer data, to provide highest level of service to each customer
Be a true advocate of our business vision & values, demonstrating this at each interaction with colleagues and customers alike
Actively take responsibility to lead own performance and self-development ensuring continuous improvement
Ensure that systems, FCA requirements and multiple branded product and process knowledge are always kept up to date and all work adheres to these regulations. Also maintaining files and records by following correct procedures.
Contribute and support the completion of departments workloads such as admin workflow.
Deliver a simple, efficient and straightforward customer experience with a high level of attention to detail and accuracy, aiming to meet customer's needs answering all queries using established procedures.
Work in line with your assigned schedule to ensure customer demand met, also ensuring you attend weekly teams huddles sharing any ideas to help drive improvement.

Please note: Employment will be subject to passing screening requirements, including a clean criminal record and credit history, clear of sanctions and staff fraud, proof of address and extensive referencing for past jobs.

So, if you are looking for a challenging role where you can expand your skill set with a company that will support your career progression, then this could be the perfect job for you. Get in touch with us today.

Blue Arrow
18/12/2021 08:44:41
GBP 10.11 10.11

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