Customer Care Advisor - OTE £24,500 - Newcastle

Job Ref: JO-2109-21513_1637238877
Sector: Office
Job Type: Permanent
Date Added: 18 November 2021
  • Newcastle upon Tyne, Tyne and Wear NE4 7YA Newcastle upon Tyne Tyne and Wear North East NE4 7YA
  • Blue Arrow
Blue Arrow https://www.bluearrow.co.uk https://www.bluearrow.co.uk/-/media/bluearrow/logos/ba-logo-h70/ba-logo-h67.png

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Customer Care Advisor - Call Centre - Newcastle - £18,826 - OTE up to £24,500

I am looking for talented and confident individuals to join a busy contact centre responding and resolving customer queries regarding quotations and policy renewals.

You will be the first point of contact for all customer queries, so an excellent telephone manner is required to excel in the role.

You will go through company training to be well versed on a range of products and services and will be able to deal with the majority of customer queries through that first contact. Your workload will be driven by incoming communications from customers.

The ideal Customer Care Advisor candidate would possess the following skills and attributes....

  • A real desire to provide outstanding levels of customer service
  • Able to build rapport quickly with customers
  • Ability to converse clearly with a good standard of spoken English.
  • Effectively communicates information and knowledge, demonstrating empathy with customers and colleagues.
  • Ability to work under pressure whilst remaining calm, positive and customer focused in a busy call centre environment

What's in it for you....?

  • £18,826 - OTE up to £24,500
  • Great career progression opportunity with a well-established brand
  • Full training for the role so no experience required although call centre experience would be beneficial
  • On-site parking available and accessible via public transport
  • The hours are 36.25 hours per week between the hours of: Mon to Fri 8am - 7.15pm, Sat 9am - 5.00pm

If you are interested and would like to find out more about this role, please call Sam at Newbury Blue Arrow T: 01635 34949 or Apply Now

You must be eligible to live and work in the UK at the time of application

Blue Arrow Catering and Hospitality currently has an extensive range of catering roles; temporary, interim and permanent. See our website or get in touch for more details.

Blue Arrow
19/12/2021 12:34:38
GBP 18826 18826

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