111 Health Advisors -Afternoon/Evenings(Full & Part-time)

Job Ref: JO-2109-20925
Sector: Office
Job Type: Permanent
Date Added: 16 September 2021
  • Chesterfield, Derbyshire S40 4AA Chesterfield Derbyshire Midlands S40 4AA
  • £10 - £12.50 per Hour
    HOUR
  • Blue Arrow
Blue Arrow https://www.bluearrow.co.uk https://www.bluearrow.co.uk/-/media/bluearrow/logos/ba-logo-h70/ba-logo-h67.png

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Blue Arrow Derby are proud to be working in partnership with a leading Healthcare provider, and we are currently looking to recruit a number of NHS 111 Health Advisors / Call Handlers - Afternoons / Evenings (Full or Part-time) to join their expanding team based at either their Derby site.

Please note this role will be based on site, and is not a remote position.Training will be full-time (even if applying for the part-time role) for 6 weeks at either the Derby or Chesterfield site, and will be over weekdays and weekends.
Hours

  • 20 hours per week - between 16:00 - 00:00 (weekdays) & 14:00 - 00:00 (weekends) OR between 17:00 - 23:00 (with some odd days being as late as 02:00 (weekdays) & 15:00 - 23:00 (weekends)
  • 24 hours per week - between 13:00 - 02:00 (weekdays and weekends) OR between 17:00 - 23:00 (with some odd days being as late as 02:00 (weekdays) & 15:00 - 23:00 (weekends)
  • 30 hours per week - between 08:00 - 22:00 (weekdays and weekends)
  • 37.5 hours per week - between 13:00 - 02:00 (weekdays and some weekends) & 08:00 -18:30 (other weekends)

Rotas' are advised up to 4 weeks in advance - a breakdown of exacts days will be shown to you during the interview process.

Salary & Pay Rates - up to £22,035 (shift dependant)

  • £9.50 p/h - for training only
  • £10.00 p/h - basic rate / weekdays
  • £11.30 p/h - enhanced rate weekday evenings/overnights
  • £12.50 p/h - enhanced rate weekends (from Fri 6:00pm to Mon 8:00am)

We encourage all applicants to initially apply online first, so we can process your application as quickly and as efficiently as possible. Please note also a further application form will be required to be completed after applying.

About the Role
As a Health Advisor for the NHS 111 Service, you will be working as a key member of the team in a busy fast-paced environment. You will be providing call handling for patients requiring urgent medical assistance ensuring the appropriate response is given based on the patient's symptoms/needs.

Essential Requirements
* Significant recent experience (within the last year) of working within customer service or with the general public is essential
* At least 2 years solid previous and recent customer service experience is essential
* Experience of handling face-to-face and/or telephone enquires
* Excellent IT / computer skills
* Excellent telephone manner
* Ability to be proactive and have good use of initiative
* Demonstrate at least 3 years previous experience in a care, customer service or call centre environment
* Possess excellent communication skills
* Organised and reliable
* Work quickly and accurately under pressure

Duties will include:
* Taking and dealing with a high number of telephone calls from members of the public
* Communicating with a wide range of people including patients, relatives and representatives, colleagues, appropriate staff in local primary and secondary care services, social services, ambulance services and out of hours and other related services within the local health economy.
* Delivering excellent customer service
* Dealing with a range of patients medical queries including urgent medical assistance
* Logging calls and updating information in the system in a timely and efficient manner using the in-house NHS Pathways software
* Escalate patient calls to a Clinical Advisor where appropriate
* Dispatch an ambulance in the case of an emergency or refer onto, or provide, information about other available services.

The Commute
The Derby site is located in Pride Park, so near Derby City Centre, this location would suit anyone with their own transport in Derby or the surrounding areas. The site is also easily commutable to via bus services, as there are bus stops a short walk from the site, and a 5 minute walk from Derby train station.

Please bear in mind however if you are using public transport, some shift may start as early as 6:00am and as late as 1:00am so trains & buses may not be running at these times.

Blue Arrow
17/10/2021 10:30:00
GBP 10.00 10.00

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