Role: Customer Service Consultant (Home Insurance)
Location: Halifax (HX3 0TD)
Salary: £10.33 per hour
Contract: Temporary (6 months initially)
Hours: Full time, 35 hours per week
Monday - Saturday (5 days out of 7)
Shifts are between 08:00am - 6:00pm Monday to Friday and 9:00am - 1:00pm Saturday (may involve working every Saturday)
Training: full paid training will be given right from the start
We are looking for Customer Service Consultants to join a busy team within the Home Insurance division in Halifax HX3 0TD. This role will see you handling a variety of queries from customers, providing the highest level of customer service
If there was ever an opportunity to kick-start or further enrich your customer service career, this is it. Becoming a Customer Service Consultant with one of the UK's largest financial services providers awards a great full-time position, with a company that is dedicated to offering you career progression opportunities.
If you always put the customer first and have a passion for helping people and creating an outstanding customer experience, then you could be the perfect fit for this role. A professional telephone manner and strong communication skills are a must as this is a fast-paced environment and you will be handling a high volume of calls for a big banking brand. Excellent computer or telephone technical support, customer service or banking will be advantageous. This fantastic employer is committed to supporting you through excellent in-house training and personal support so you will be taught everything you need to know in order to settle in quickly and excel in your work.
Full paid training
Generous holidays with 28 days per year
Blue Arrow Rewards and Discounts offered to our employees
Employee of the Month rewards
Competitive pay rate/Overtime/Pay progression
Previous customer service experience (call centre/retail/hospitality/front of house/receptionist)
Excellent communication - oral and written.
Confident telephone manner (previous telephony experience is desirable)
Continuous improvement mind set.
A keenness to develop a deeper level of expertise in all areas of the banking brands end to end goals.
Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.
Positive and approachable manner.
Excellent team working skills.
Clear credit history & clear criminal record
Answer customer inbound calls in an efficient and effective manner providing the highest level of customer service by aiming to meet the needs of customers at the first point of contact.
Promote alternative delivery channels such as Internet Banking and IVR ensuring that all customers are aware and have full access to the Bank's complete range of service delivery channels.
Ensure that all customers are dealt with in accordance with all compliance and regulatory requirements
Maintain a good understanding of Bank's products and services including key features and benefits.
Ensure that all call handovers to other areas of the Group are carried out in an effective and efficient manner.
Ensure all Customer Complaints are recorded in line with the Group Complaint Handling Policy and escalations dealt with efficiently
Please note: Employment will be subject to passing screening requirements, including a clean criminal record and credit history, clear of sanctions and staff fraud, proof of address and extensive referencing for past jobs.
So, if you are looking for a challenging role where you can expand your skill set with a company that will support your career progression, then this could be the perfect job for you. Get in touch with us today