Inbound Contact Centre Operative - Full Time - Manchester


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Position: Inbound Customer Service Advisor
Location: Manchester
Salary: £9.55
HOURS FULL TIME - Monday - Friday Between 8am-6pm - 15-week rota in advance, and early finishes on a Friday.
My client is looking to recruit 100 people to work in this great opportunity.
Are you a customer first type of person, with a passion for helping people when they need it most? Would you consider yourself empathetic and professionally personable then this could be the perfect fit for you? Your natural problem-solving skills and ability to instil trust and build fast professional relationships' will open multiple doors within this opportunity.
You could be joining the UKs largest benefactor supporting the public in their time of need. This role will allow to achieve that job satisfaction we all look for and grow your skills in a safe nurturing environment.
This is an exciting role working with the general public dealing with incoming queries relating to benefit payments and queries, no 2 calls will ever be the same which offers a unique contact centre opportunity. You will be the first point of contact for queries and will be supporting customers all over the UK to resolve issues, problems and queries in regards to the benefit payment, you will also be supporting in the set up of new claims.
The role has great opportunities for progression, you may in the future find yourself working direct for our client in a permanent role, supporting in the onboarding of new staff, you might even become a team leader. All permanent roles with the client will be visible to you to apply to once you have started your temporary assignment.
Must Haves:
* Customer service experience
* An ability to be empathic to the customer
* A natural desire and passion to help customers and come to an efficient resolution with an ownership of the customer problem
* Basic computer literacy and a good working knowledge of Microsoft packages
* Excellent Listen and negotiating skills
* The ability and motivation to work to set key performance indicators
* Strong communication - written and verbal and a good telephone manner
* The ability work unsupervised and deliver quality work across multiple task
* Able to self-manage workload and work to deadlines when needed
* Willing to sign a non-disclosure document
* Able to pass a criminal records check (DBS Externals not accepted)
* A passion to support customers find the best resolve to their query
* Ability to work alone or as part of a team
* Full paid training
* Overtime opportunities
* Instant access to Blue Arrow training portal
* Auto enrolment in pension scheme
* Ongoing Coaching and in role training
* 28 days paid holiday (PRO RATA)
* Onsite Costa Coffee at reduced costs to staff
* Free parking onsite
* Rest areas within the site.
So, if you're ready to be the first point of contact for our customers and have the ability to help them no matter what the issue, then apply with us today.

Blue Arrow
24/12/2021 12:09:45
GBP 8.91 8.91

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