Role: Stockbroking Dealing Customer Service Assistants
Location: Leeds, Lovell Park, LS2 8DA
Salary: £10.22 per hour including pay progression, competitive Overtime rates and Flex pay
Contract: Temporary, 6 months, ongoing
Hours: Full time, 35 hours a week, Monday to Friday. The hours of work will be on a rotation between 08:00a.m - 09:00 pm.
If there was ever an opportunity to kick-start or further enrich your customer service career, this is it. Becoming a Customer Service Advisor with one of the UK's largest banks provides a great full-time position, with a company that is dedicated to offering you career progression opportunities.
This is an exciting opportunity for candidates with good administration experience but who also enjoy offering customer support on the phone.
We are looking for Customer Service Advisors to join the busy Stockbroking division of the business in Leeds (LS2). In this role you will be working in a customer orientated environment and you will undertake a variety of tasks within a highly regulated business.
If you always put the customer first and have a passion for helping people and creating an outstanding customer experience, then you could be the perfect fit for this role. A professional telephone manner and strong communication skills are a must as this is a fast-paced environment and you will be handling a high volume of calls for a big banking brand. Excellent computer or telephone technical support, customer service or banking will be advantageous. This fantastic employer is committed to supporting you through excellent in-house training and personal support so you will be taught everything you need to know to settle in quickly and excel in your work.
* Full paid training
* Weekly pay
* Generous holidays with 28 days per year
* Blue Arrow Rewards and Discounts offered to our employees
* Employee of the Month rewards
* Competitive pay rate/Overtime/Pay progression
Principal Accountabilities & Key Tasks:
*Deliver first class customer service through the provision of accurate, professional and friendly contact over the phone to a wide range of customer enquiries that cover the range of products and services offered by HSDL including ISA's, Self-Invested Personal Pensions and Online Investment Accounts, across multiple Lloyds Banking Group Brands.
*Ensuring that all transactions are accurately recorded in accordance with internal processes and procedures
*Work within the parameters set by your Team Manager to meet your work allocations, personal and professional development targets
*Build relationships typically at peer level across the business in order to clarify facts, verify technical details, exchange information or resolve enquiries and issues. You will be expected to escalate these as appropriate.
*Record all customer complaints received in line with the group complaints handling policy, take ownership for resolution and resolve complaints, 80% of which should be dealt with at first point of contact (FPOC) or within 48 hours, identify root cause and work with the relevant business team to address this
*Be self-sufficient to build knowledge of the London Stock Exchange, International Stock Markets and all aspects of trading equities. To ensure that this is kept up to date from all relevant sources, and be motivated to supplement and maintain your own Continuous Professional Development in this area
*When required demonstrate the flexibility to support other business areas
*Be a true advocate of HSDL & LBG values by promoting and demonstrating them in everything you do
Key skills, experience and knowledge
*A positive approach to Customer Service is essential.
*Strong communication skills.
*Has an excellent telephone manner.
*Maintains a positive outlook with a desire to succeed.
*Flexible and adaptable to changing demands.
*Ability to work as part of a team as well as independently.
*Ability to motivate self and others to achieve challenging goals.
*Very high attention to detail
Please note: Employment will be subject to passing screening requirements, including a clean criminal record and credit history, clear of sanctions and staff fraud, proof of address and extensive referencing for past jobs.
So, if you are looking for a challenging role where you can expand your skill set with a company that will support your career progression, then this could be the perfect job for you. Get in touch with us today.