Customer Service Advisor

Job Ref: JO-2108-20279
Sector: Office
Job Type: Contract
Date Added: 25 August 2021
  • Watford, Hertfordshire Watford Hertfordshire Midlands WD17 1TB
  • £9 per Hour
    HOUR
  • Blue Arrow
  • 01582 287 882
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Job Summary
A front line role with direct internal and external customer contact and a responsibility to ensure all customers receive a timely, fair and consistent response in a manner that represents TJX Europe

Key Responsibilities
* Provide quality and personalised responses to a wide variety of customer (both internal and external) queries using email, phone and social media channels
* Assess customer requirements and aim to resolve queries first time whenever possible
* Update and maintain system records, ensuring the relevant information and approval has been provided
* Work within the continuous improvement culture of the business by looking for ways to improve and simplify processes and procedures
* Follow through on and manage all customer contacts (internal and external), resolving issues to an exceptional standard in a timely and efficient manner, recording information and updating key systems as required
* Ability to multi task (listen and type)
* Make outbound contacts with customers to resolve customer issues
* Perform administrative duties, such as manual processes, data entry to help gain customer insight and improve customer processes
* Deliver all services in accordance with agreed Service Level Agreements
* Understand operational processes and answer FAQ
* Responsible for own development and support others to maximise potential
* Leave all customers with a good impression of TJX Europe
* Liaise with key internal departments where required to ensure a swift resolution of customer problems.
* Identify and escalate priority issues, only when other options have been exhausted
* Adhere to customer confidentiality guidance and data protection legislation
* Work within key targets/ SLAs set by the business

Key Skills, Knowledge & Experience
* Experience of front line customer service for both internal and external customers, ideally in a query based environment (rather than order taking or sales)
* An understanding of what makes great customer service and a desire to deliver it
* Patience and the ability to empathise and build rapport with customers
* Attention to detail and being able to keep track of multiple tasks at once
* Good communication skills, with excellent written and spoken English and good listening skills
* IT literate with good keyboard and internet skills

Blue Arrow
25/09/2021 16:14:09
GBP 9.00 9.00

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