Administrative Support Assistants- Crawley


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Employer: South East Coast Ambulance Service - NHS

Type: 6 month temp to perm

Full time: 37.5 hours per week

Role: Team Administrator

Rate: Band 4 £11.20 per hour 9am to 5.30pm Monday to Friday. Some weekends may be required paid at £19.76 per hour

Location: Crawley, RH10 9BG

The South East Ambulance Service (SECAmb) are looking for a highly organised and experienced Administrator with t excellent communication skills, to join the NHS team at the SECAmb Crawley HQ.

Starting with a 6-month temporary contract, this full-time 111 Team Administrator position offers 37.5 hours per week, primarily Monday to Friday. Some weekends may be requested at times at an increased rate of pay.

This could be the first step in a long and rewarding career with SECAmb, as a permanent contract is offer for when the Crawley centre relocates to a new integrated service super hub at Gillingham Business Park in May 2022.

Your employer

Consisting of over 4,000 staff members, the South East Coast Ambulance Service is one of the biggest ambulance trusts in the UK spanning 3,600 square miles of some of the most scenic parts of the country.

From front line Call Handlers to skilled Administrators like you, the Crawley centre is a hive of activity, fielding calls from the general public and healthcare professionals on non-urgent, urgent, and emergency healthcare needs. In your role as a Team Administrator, you will be acting as a central point of contact for all staff within the contact centre.

If you are looking for an exciting career where your administrative and clerical experience will be put to excellent use, joining the exceptional team at the South East Coast Ambulance Service is an excellent choice.

Your role

You will be providing administrative and clerical support carrying out a wide range of tasks from organising meetings, filing documents and record-keeping through to developing the staff rota and carrying out patient surveys.

Your attention to detail, systematic approach to tasks and superior clerical skills are vital to ensuring the stable foundations of the extraordinary 111 service provision.

All of the staff within an NHS111 service centre rely on vital Team Administrators like you to ensure the administrative and clerical tasks are taken care of, providing them with a supportive environment in which to fulfil their own roles.

Main duties

As a 111 Team Administrator for the South East Coast Ambulance Service, you will:

  • Provide general clerical, basic word processing and data input support for the relevant teams as required.
  • Assist in development of the staff rota for the contact centre, including management of shift swaps and sickness/absence reporting.
  • Coordinate processes for new joiners, leavers and other staff changes, liaising with recruitment, HR, payroll and the lead trainer, as required.
  • Support the contact centre manager and as required the service director, lead clinician and lead trainer.
  • Organise meetings, handles messages and responds to enquiries.
  • Use SBS system to order goods and services as requested.
  • Carry out filing, photocopying, faxing, record keeping, postal duties, collating, stapling, packaging, taking/making routine telephone calls, shredding, distributing and circulating documents and other routine clerical work.
  • Provide co-ordination of the patient survey and other reports in support of the regional management team.
  • Act as a central point of communication for all staff within the contact centre.
  • Use appropriate resources including telephone, PC, fax and photocopier.
  • Undertake any other work commensurate with the grade of the post.

General responsibilities

  • Demonstrate compassionate care in your daily work and adopt the 6 Cs - NHS values essential to compassionate care: Care, Compassion, Competence, Communication, Courage and Commitment.
  • Understand and work in accordance with the NHS constitution.
  • Work without direct supervision but seek guidance when appropriate.
  • Work as part of a multidisciplinary team, actively contributing to service improvements where appropriate.
  • Attend training courses and work flexibly across sites as required by the service.
  • Participate in ongoing reviews, including (but not limited to) receiving audit feedback and yearly appraisal reviews.
  • Support the safeguarding of individuals following local protocols and standards.
  • Relate to others in ways that support the rights, inclusion and wellbeing of individuals, supporting individuals to keep themselves safe.
  • Always maintain a tidy office and personal space. Cleaning equipment before and after use and supporting equipment maintenance by reporting any faults as per local procedures.
  • Adhere to health and safety policies and report incidents and risks identified through Datix or line manager.
  • Familiarise yourself with and apply Trust-wide and local policies, procedures and other formal instructions.
  • Act within the scope of your authority and practice at all times.
  • Promote, monitor and maintain best practices in health, safety and security to ensure that the Trust's health and safety policies and procedures are complied with to maintain a safe working environment for patients, visitors and employees.
  • Always maintain the confidentiality of information about patients, staff and other health service businesses in accordance with the Data Protection Act 1998.

General key skills

In addition to some essential qualifications, 111 Team Administrators should also have:

  • The ability to work in a team.
  • Good working knowledge of Microsoft Word and Excel.
  • Excellent written and verbal communication skills.
  • Accuracy and attention to detail.
  • Polite and professional telephone manner.
  • Highly organised and methodical approach to work.
  • Good keyboard skills.
  • Able to deal with confidential and sensitive matters appropriately with a good knowledge of data protection and information governance in relation to staff and patients.



  • Good standard of education including GCSE English at grade C or above (or equivalent)
  • RSA or secretarial qualification (level 3/A level/Diploma) or equivalent professional experience
  • Office administration experience
  • Must be eligible to work in the UK


  • Experience of coordinating a large office/administration function NHSP Pathways trained or other medical triage system background
  • Previous experience of managing staff rosters
  • Previous experience working in a team or with stakeholders across a range of settings

So, if you believe you have what it takes to be a part of the outstanding NHS 111 team at the South East Coast Ambulance Service, apply today and take an exciting new step in your administrative career.

Blue Arrow
08/10/2021 14:55:18
GBP 11.20 11.20

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