Administrative Support Assistants- Ashford


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Employer: South East Coast Ambulance Service - NHS

Type: 6 month temp to perm

Full time: 37.5 hours per week

Role: 111 Team Administrator

Rate: Band 4 £11.20 per hour 9am to 5.30pm Monday to Friday. Some weekends may be required paid at £19.76 per hour

Location: Ashford, TN24 0TL

If you are an experienced administrator with excellent communication skills, we have a fantastic opportunity for you to become a 111 Team Administrator for the South East Coast Ambulance Service.

Starting with a 6-month temporary contract, this is a full-time position offering 37.5 hours per week, primarily Monday to Friday, with some weekends requested at times. You will be based at the South East Coast Ambulance Service in Ashford.

This fantastic opportunity has longer-term potential for the right candidate with a permanent contract on offer when the Ashford base relocates in May 2022 to a new integrated service super hub at Gillingham Business Park.

Your employer

South East Coast Ambulance Service is one of the biggest ambulance trusts in the UK, with over 4,000 staff members working across 3,600 square miles of densely populated urban areas, sparsely populated rural areas and some of the busiest stretches of motorway in the country.

From front line call handlers to essential skilled administrators like you, the Ashford contact centre is a hive of activity, fielding calls from the public and healthcare professionals on non-urgent, urgent, and emergency healthcare needs. In your role as a Team Administrator, you will be acting as a central point of contact for all staff within the contact centre.

If you are looking for an exciting career where your administrative and clerical experience will be put to excellent use, joining the exceptional team at the South East Coast Ambulance Service is an excellent choice.

Your role

The role of a Team Administrator in an NHS111 contact centre is vital to ensure the efficient and effective performance of all other team members.

You will be responsible for providing administrative and clerical support, carrying out a wide range of tasks from organising meetings, filing documents and record-keeping through to developing the staff rota and carrying out patient surveys.

Drawing upon your attention to detail, systematic approach to tasks and superior clerical skills, you will be working to ensure the stable foundations of the extraordinary 111 service provision.

Main duties

As a 111 Team Administrator for the South East Coast Ambulance Service, you will:

  • Provide general clerical, basic word processing and data input support for the relevant teams as required.
  • Assist in development of the staff rota for the contact centre, including management of shift swaps and sickness/absence reporting.
  • Coordinate processes for new joiners, leavers and other staff changes, liaising with recruitment, HR, payroll and the lead trainer, as required.
  • Support the contact centre manager and as required the service director, lead clinician and lead trainer.
  • Organise meetings, handles messages and responds to enquiries.
  • Use SBS system to order goods and services as requested.
  • Carry out filing, photocopying, faxing, record keeping, postal duties, collating, stapling, packaging, taking/making routine telephone calls, shredding, distributing and circulating documents and other routine clerical work.
  • Provide co-ordination of the patient survey and other reports in support of the regional management team.
  • Act as a central point of communication for all staff within the contact centre.
  • Use appropriate resources including telephone, PC, fax and photocopier.
  • Undertake any other work commensurate with the grade of the post.

General responsibilities

  • Demonstrate compassionate care in your daily work and adopt the 6 Cs - NHS values essential to compassionate care: Care, Compassion, Competence, Communication, Courage and Commitment.
  • Understand and work in accordance with the NHS constitution.
  • Work without direct supervision but seek guidance when appropriate.
  • Work as part of a multidisciplinary team, actively contributing to service improvements where appropriate.
  • Attend training courses and work flexibly across sites as required by the service.
  • Participate in ongoing reviews, including (but not limited to) receiving audit feedback and yearly appraisal reviews.
  • Support the safeguarding of individuals following local protocols and standards.
  • Relate to others in ways that support the rights, inclusion and wellbeing of individuals, supporting individuals to keep themselves safe.
  • Always maintain a tidy office and personal space. Cleaning equipment before and after use and supporting equipment maintenance by reporting any faults as per local procedures.
  • Adhere to health and safety policies and report incidents and risks identified through Datix or line manager.
  • Familiarise yourself with and apply Trust-wide and local policies, procedures and other formal instructions.
  • Act within the scope of your authority and practice at all times.
  • Promote, monitor and maintain best practices in health, safety and security to ensure that the Trust's health and safety policies and procedures are complied with to maintain a safe working environment for patients, visitors and employees.
  • Always maintain the confidentiality of information about patients, staff and other health service businesses in accordance with the Data Protection Act 1998.

General key skills

In addition to some essential qualifications, 111 Team Administrators should also have:

  • The ability to work in a team.
  • Good working knowledge of Microsoft Word and Excel.
  • Excellent written and verbal communication skills.
  • Accuracy and attention to detail.
  • Polite and professional telephone manner.
  • Highly organised and methodical approach to work.
  • Good keyboard skills.
  • Able to deal with confidential and sensitive matters appropriately with a good knowledge of data protection and information governance in relation to staff and patients.



  • Good standard of education including GCSE English at grade C or above (or equivalent)
  • RSA or secretarial qualification (level 3/A level/Diploma) or equivalent professional experience
  • Office administration experience
  • Must be eligible to work in the UK


  • Experience of coordinating a large office/administration function NHSP Pathways trained or other medical triage system background
  • Previous experience of managing staff rosters
  • Previous experience working in a team or with stakeholders across a range of settings

If you are ready to start the next exciting step in your administrative career, we can't wait to hear from you. Apply to join the South East Coast Ambulance Service today.

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08/10/2021 14:52:41
GBP 11.20 11.20

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