Customer Advisor

Job Ref: JO-2108-19837_1641740049
Sector: Office
Job Type: Temporary
Date Added: 09 January 2022
  • Newcastle upon Tyne, Tyne and Wear NE4 7YA Newcastle upon Tyne Tyne and Wear North East NE4 7YA
  • Blue Arrow
Blue Arrow https://www.bluearrow.co.uk https://www.bluearrow.co.uk/-/media/bluearrow/logos/ba-logo-h70/ba-logo-h67.png

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Customer Care Advisor
Newcastle (Office based)
£9.98 per hour (PAYE)
Full Time, 3 months Temporary then Permanent
If you have a bubbly personality and genuine passion to help people - this could be the ideal job for you! Blue Arrow are currently recruiting for 'Inbound Customer Care Advisors' in the Newcastle area for a fast paced and energetic call centre. Shifts are full time (36.25 hours per week) between the hours of Mon to Fri 8am - 7.15pm, Sat 9am - 5.00pm. Intakes monthly from January - March 2022.
Key Responsibilities
* Inbound customer service calls
* Supporting with a wide range of motor insurance enquiries from new or existing customers regarding a quotation or renewal of existing policy.
* Listens carefully to customer needs and information, validating customer data and requirements to ensure suitability of policy offered. For existing customers this may involve the negotiation of the renewal terms.
* Ensure FCA Regulations are adhered to in relation to the sale/purchase of a product
* Using customer insight, offer policy upgrades based on customer requirements
* Data entry into bespoke software (full training provided)

Ideal Candidate
* Excellent customer service manner
* Good attention to detail for accurate data entry
* Good working IT and administrative skills
* Clear communication skills
* Personable and engaging, with a resilient nature

If you are interested in flexible work and feel that you meet the above criteria then please apply online today or contact Monika Spychaj or Lauren Westley on 020 3096 4493 / for further details.

Blue Arrow
09/02/2022 14:54:09
GBP 9.98 9.98

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