Part time Customer Service Agent

Job Ref: JO-2107-18894
Sector: Office
Job Type: Contract
Date Added: 21 July 2021
  • Edinburgh Edinburgh Edinburgh Scotland EH3 9DN
  • £9.73 - £14.59 per Hour
  • Blue Arrow
  • 01312204121
Blue Arrow


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Blue Arrow Edinburgh are currently recruiting for Customer Service Advisor's to work with our public sector client
This role will be home based but you must be able to travel to Edinburgh to collect equipment and attend training days in th future.

The successful applicants will act as first point of contact through the Customer Engagement Centre. You will be responsible for answering queries from customers over telephone, email, web portal and social media.
The Role
August Start
20-24 hrs per week (must work either a Friday or a Saturday as part of the working week) £9.73ph Monday to Friday, £14.59 for Saturday and Sunday
Full training provided
This is a telephony based role in which you will respond to inbound calls

General Duties include;
- Acting as first point of contact for all customer enquiries
- Work proactively as part of a team to manage fast-paced workloads
- Focus on providing first time resolution on all contacts
- Accurately log and record all customer contacts on the system - Assigning problem resolution to a resource based on level of priority i.e low/medium/high - Ensure all customer contact meets agreed performance standards
If you are keen to hear more about the role, or wish to be considered for it then apply today

Blue Arrow
21/08/2021 15:42:44
GBP 9.73 9.73

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