Track & Trace - Customer Service Advisors

Job Ref: JO-2107-18890
Sector: Office
Job Type: Temporary
Date Added: 21 July 2021
  • Birmingham, West Midlands B2 4DU Birmingham West Midlands Midlands B2 4DU
  • £9.50 per Hour
    HOUR
  • Blue Arrow
  • 01216324477
Blue Arrow https://www.bluearrow.co.uk https://www.bluearrow.co.uk/-/media/bluearrow/logos/ba-logo-h70/ba-logo-h67.png

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Job Title: Customer Service Assistant
Location: Working from home
Pay Rate: £9.50
Contract Term: Temporary - Ongoing
Working Hours: Full time 37 hours a week (5 days between Monday - Sunday, shifts between 0800 - 2000)
Benefits:
* Full paid training
* Overtime opportunities
* Competitive pay rate
* Instant access to Blue Arrow's online training portal
* Auto enrolment in a pension scheme.
* Ongoing coaching and in role training.
Urgent - Call centre jobs are available now for a critical frontline service.
We are urgently recruiting Customer Service Advisors to become key workers on the frontline of vital support services as Customer Service Advisors.
Critical telephone support services are needed now more than ever and as a result, many, urgent job opportunities have opened up for passionate, empathetic, patient and caring Customer Service Advisors with the UK's leading provider of business process management and integrated professional support service solutions.
We are seeking staff to start working right now in customer management centre from the comfort of your own home. Your primary role will be assisting with the high levels of calls currently being taken by their customer service team. If you have the passion, empathy and composure required to support people over the phone in their time of need, we want to hear from you.
In any frontline position, great customer service requires natural people skills, empathy, resilience and understanding in order to leave a lasting impression and great customer service is exactly what it will take to guide and reassure members of the public during these uncertain times. People are reaching out to this critical national service team with varied worries, concerns and information requests. It is your primary role to provide information, reassurance and proactive actionable advice specific to their unique circumstances calmly, listening to their concerns and building trust.
Essential Requirements
* Please check the end of this advert for technical computer requirements for doing this role - you will be required to utilise your existing computer or smart phone for the role.
Key Responsibilities
* Receiving incoming calls from a variety of customers, their friends or their family to assist with specific worries and concerns.
* Accurately capturing data and entering it into the relevant systems.
* Provide a quality service that reassures and maintains a calm and productive solution-based conversation.
* Embrace in house training and development opportunities.

Blue Arrow
21/08/2021 15:20:36
GBP 9.50 9.50

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