Customer Service Advisor - Homeworking
40 hours per week working 5 over 7 so will include weekends.
Shifts will be between 07.00 and 19.00
Taking calls from DWP offices in relation to facilities management issues.
You must be able to pass a DBS and BPSS clearance as they are mandatory to work on this contract
Three weeks training on site in LS15 then working from home - a laptop will be provided but must have use of own phone.
To accurately record details of the caller, problem and severity and ensure that Team Leaders are aware of situations which could develop into issues.
To respond quickly and efficiently to incoming telephone, email messages in line with client service levels. Attention to detail when obtaining and inputting information in a clear and professional telephone manner
To achieve a high degree of customer and supplier satisfaction, applying logic and common sense to requests for assistance, ensuring that identified criteria are escalated in accordance with procedures.
To attend training and coaching sessions and incorporate any changes necessary in your duties, methods, working hours and procedures
Excellent English communication skills (both written & verbal).
A minimum of 2 years Customer Service experience (preferably in a service centre environment).
Intermediate computer skills & experience using Microsoft Office.
Keen attention to detail with the ability to prioritise & execute a diverse work load in a high-pressure environment.
An ability to deliver exceptional customer service to both internal & external stakeholders.
Tertiary qualifications in Business Administration / Property / Facilities Management or related discipline would be highly advantageous though not mandatory.
Previous experience in managing third party vendors would also be advantageous though not mandatory.
Self-motivated, confident, honest, and flexible, with a professional work ethic.
If you feel you would be a suitable candidate, please apply below.